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July Educational Sessions Teach Options for Automated Agent Training With Enghouse Interactive Communications Center, and Address Use Cases for "Callback" Functionality…
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Broadsmart Call Center to Leverage the BroadCloud Contact Center Salesforce Edition to Integrate Voice Capabilities With Salesforce Workflow…
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PHOENIX, AZ -- (Marketwired) -- 06/22/16 -- There is an undeniable connection between happy agents and happy customers, making it important to pay equal attention to creating happy agents to improve the customer experience.The same focus areas of the customer experience directly translate to the agent, such as providing…
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June Sessions to Address Contact Center Best Practices for Break and Worktime Reasons, and Easy Ways to Shave 15 Seconds Off Every Call…
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Calabrio ONE Recognized for Helping Businesses Improve Customer Experience…
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Delivering Business Value to the Mid-Market Through UC Integration, Lower TCO and Quality Customer Interactions…
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PHOENIX, AZ -- (Marketwired) -- 05/02/16 -- , developer of a comprehensive portfolio of contact center software solutions today announced that it is a Silver level sponsor at Annual Customer and Partner Summit, held May 1-5, 2016 at the JW Marriott Orlando Grande Lakes. Perspectives16 brings together the…
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Award-Winning Contact Center Solutions Provider Extends Commitment to Transformational Customer Engagement…
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PHOENIX, AZ -- (Marketwired) -- 03/22/16 -- Today--s consumers have higher expectations and more preferences than ever before. As a result, the new norm is channel hopping, which requires contact centers to map out and support the entire customer journey from end-to-end to enable a holistic customer experience.for insight…
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SANTA CLARA, CA -- (Marketwired) -- 02/08/16 --Company--s first complete unified communications and contact center cloud offers for midsize businesses in two deployment optionsUnparalleled full stack solution enables seamless integration and migration between premises-based and cloudEnables channel partners to seize untapped market opportunities and evolve over 1M existing Avaya systems…
