KANA Express Listed as a Market Pillar in Info-Tech Research Group-s Customer Service Market Landscape Report
KANA Brings the Benefits of Strong Knowledge Management and Customer Interaction Management to the Mid-Market
Aspect Software-s Unified IP 7.1 Receives TMC-s CUSTOMER Magazine-s Product of the Year Award
CHELMSFORD, MA — (Marketwire) — 02/06/13 –, a leading provider of next generation and , announced today that , a global, integrated media company, has named Aspect-s Unified IP 7.1 as a Magazine 2012 Product of the Year Award winner. The 15th Annual Product of the Year Award winners are published in the January/February 2013 issue of CUSTOMER magazine, . The Product of the Year Awards recognize products that display vision, leadership and diligence in driving the evolution of the customer e
Aberdeen-s Service Management Research Practice Renamed “Customer Experience and Service Management”
Research Practice Will Highlight Customer Experience as an Integrated Element of Successful Service Initiatives
ParetoLogic Selects eGain Customer Engagement Hub to Fuel High-Octane Business Growth
Leading Computer Security Company Selects eGain for Cisco Unified CCX(TM) to Enable Multichannel Journeys for Consumers and Resellers Worldwide
Cisco Live 2013: Customized IP communications
ANDTEK presents highly effective unified communications solutions
Our Neighbor-s Child and Angel Create a Memorable Holiday Experience for Virginia Families
With Angel-s Customer Experience Solutions, Non-Profit Able to Connect With More Families and Ensure Satisfaction
TXU Energy Reduces Contact Center Costs and Improves Agility With Acme Packet
Flexible Enterprise Session Border Controller Accelerates SIP Infrastructure Deployment; Protects and Controls SIP Network Borders
Sangoma-s Answering Machine Detection Software for Asterisk Delivers Unparalleled Results
Cost-effective, high performance call center application available immediately to Asterisk developers
Aspect Software to Present at Bank of America Merrill Lynch Leveraged Finance Conference
CHELMSFORD, MA — (Marketwire) — 12/04/12 –, a leading provider of next generation and , today announced that Bob Krakauer, Aspect-s Executive Vice President and Chief Financial Officer, will present at the Bank of America Merrill Lynch Leveraged Finance Conference in Boca Raton, Florida on Wednesday, December 5, 2012. The discussion will take place at approximately 10:10 a.m. EST at the Boca Raton Resort & Club. The presentation also will be available after the event on .Aspect builds cu
Aspect Software Introduces Bryan Sheppeck as Senior Vice President of Worldwide Sales
CHELMSFORD, MA — (Marketwire) — 12/03/12 –, a leading provider of next generation and , today announced the appointment of Bryan Sheppeck as senior vice president of worldwide sales. Sheppeck, a communications industry veteran, is tasked with aligning Aspect-s sales and channel operations with the company-s renewed strategy and initiatives.Sheppeck brings over 20 years of sales leadership experience in high growth areas of communications to his new role. His focus will be to build world-clas