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BT Collaborates With Voxeo to Deliver Multi-Channel Cloud Customer Self-Service Solutions Worldwide

BT Collaborates With Voxeo to Deliver Multi-Channel Cloud Customer Self-Service Solutions Worldwide

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COLOGNE, GERMANY and LONDON, UNITED KINGDOM -- (Marketwired) -- 08/07/13 --the leading provider of Unlocked Communications solutions, and now an Aspect company, today announced that it has joined forces with BT, a global leader in managed networked IT services, to provide clients around the world with low-cost, low-risk, cloud interactive…

Chat Me, Tweet Me, Call Me, Maybe? Increase in Channel Choices Not Yet Improving Customer Relationships

Chat Me, Tweet Me, Call Me, Maybe? Increase in Channel Choices Not Yet Improving Customer Relationships

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CHELMSFORD, MA -- (Marketwire) -- 03/19/13 --, a leading provider of fully-integrated , , and solutions, today announced new survey results revealing continued frustrations with companies- customer service, so much so that four in ten (42 percent) say they would rather experience a trip to the DMV than contact…


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