BT Collaborates With Voxeo to Deliver Multi-Channel Cloud Customer Self-Service Solutions Worldwide

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BT Collaborates With Voxeo to Deliver Multi-Channel Cloud Customer Self-Service Solutions Worldwide

COLOGNE, GERMANY and LONDON, UNITED KINGDOM — (Marketwired) — 08/07/13 –the leading provider of Unlocked Communications solutions, and now an Aspect company, today announced that it has joined forces with BT, a global leader in managed networked IT services, to provide clients around the world with low-cost, low-risk, cloud interactive voice response (IVR) and automated self-service solutions that can be accessed via phone, web, text and social media channels.BT uses Voxeo Prophecy and CXP (f

Chat Me, Tweet Me, Call Me, Maybe? Increase in Channel Choices Not Yet Improving Customer Relationships

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Chat Me, Tweet Me, Call Me, Maybe? Increase in Channel Choices Not Yet Improving Customer Relationships

CHELMSFORD, MA — (Marketwire) — 03/19/13 –, a leading provider of fully-integrated , , and solutions, today announced new survey results revealing continued frustrations with companies- customer service, so much so that four in ten (42 percent) say they would rather experience a trip to the DMV than contact customer care. Why so disgruntled? This could be in part because 64 percent agree they do not feel they are treated like valued customers when they interact with customer service. And, co