The company extends its Communications Center solution with integration to Office 365, and empowers contact centers in North America with a choice of hosted, hybrid or on-premise environments
Attendees invited to booth #1007 for first-hand look at how native integration extends power of Microsoft Office 365 and Skype for Business to the contact center
Updated contact center application enhances agent experience with intelligent SMS routing and integration, task and activity queuing, and support for Office 365 Federated Agents; Extends flexibility for both on-premise and hosted deployments
Nemertes– analysis of digital transformation in the contact center, detailed use cases, and how it affects the overall customer experience
Cloud contact center, based on Enghouse Interactive CCSP, is a critical addition to the Unified Communication suite for NEC Canada
Global business messaging provider joins elite contingency of enterprise contact center and communications leadership at Enghouse Interactive–s annual customer conference
Microsoft and Enghouse Interactive to demonstrate the Cloud-enabled attendant console at Enterprise Connect
Global companies need global service providers for Office 365; Arkadin is the first global hosting partner for Clarity Connect Contact Center for Office 365
Multi-channel, enterprise notification solution creates new revenue opportunities, value for service providers and their business customers
Partnership Addresses Global Demand for Native Microsoft Skype for Business Solutions on Premises and in Private Cloud Deployments