New Research Reveals Consumers Waste 6.5 Hours Annually, Also Details Which Customers Gripe Most and via Which Channels, and How Much Repetition Is Needed to Ultimately Gain Resolution
Omnibus Research for KANA Finds Consumers Spend 10 Days Waiting in Line and More Than Two Days Complaining Each Year; Consumers Adept at Using Digital Channels to Get and Complain About Service
LAS VEGAS, NV — (Marketwire) — 02/20/13 — (HSI) has been honored with recognition as the Best Business Product for its Global Travel Benefits (GTB) product at the Perspective Magazine Awards during the 3rd annual Global Networking Expo held at the Beverly Wiltshire in Beverly Hills, California.Global Travel Benefits has emerged as an exceptional business product for many reasons that include its custom integration of specialized leisure travel benefits and vacation ownership services while