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Omnibus Research for KANA Finds Consumers Spend 10 Days Waiting in Line and More Than Two Days Complaining Each Year; Consumers Adept at Using Digital Channels to Get and Complain About Service…
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The Average UK Adult Has Used 7.4 Different Electronic Communication Channels in the Past Six Months…
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The Fixed-Line Phone Falls to Fifth in the League Table of Communication Methods; Facebook and Fixed-Line Phone Use Neck and Neck; Social Consumers Are Leaving Many Businesses Flat-Footed…