Energy Customers- Biggest Complaint: Too Much Work Needed to Fix Service Issues

CINCINNATI, OH — (Marketwire) — 02/13/13 — Seventy-six percent of energy and utility customers say that speed — the ability to get information quickly and accurately — is very important in how they are serviced, according to a report released today by worldwide software provider, (), an IBM Premier Business Partner. The biggest complaint that these customers had was the need to participate in multiple interactions to resolve an issue followed by not being able to get through to anyone in