SAN FRANCISCO, CA — (Marketwired) — 09/23/13 –Integration between Oracle Service Cloud (RightNow) and Avaya Customer Experience Management solutions will offer customers flexibility, easier implementation and a richer joint feature setEnables virtually seamless customer experience across multiple channelsCan provide easier, greater access to more comprehensive customer data to eliminate gaps between planning and delivery and improve time to marketAvaya today announced that customers can now l
Proliferation of Communication Options Increases Service Complexity as Customers Demand Consistency Across Multiple Channels; 71 Percent Say Valuing Their Time Is Most Important
World-s Best Known Brands and Leading Public Sector Entities to Convene in North America and Europe This September to Explore Best Practices and Advance Customer Service Strategies
