Based on the Enghouse Interactive CCSP platform, EarthBend–s omni-channel CCaaS offering reduces customer onboarding time and provides OPEX pricing with single point of contact for support
Contact center as-a-service delivers enterprise-grade platform at an SMB price point; streamlined licensing removes complexity and long-term financial obligations
Cloud contact center, based on Enghouse Interactive CCSP, is a critical addition to the Unified Communication suite for NEC Canada
CCSP removes labor-intensive constraints and mitigates operational risk; architecture supports need for flexibility, scalability and OPEX pricing model
Selection of CCSP cloud contact center platform based on multi-tenant architecture, low TCO and functionality aligned with market demand
CCSP meets key cloud platform business drivers with multi-tenancy, Skype for Business integration and lower TCO
Multi-Tenant Architecture Empowers ASPs, BPOs and CSPs to Lower TCO, and Meet Customers– Demand for Omni-Channel Customer Experience Solutions That Are Secure, Flexible and Can Scale Easily
Latest Iteration of Multi-Tenant Solution Delivers Omni-Channel Functionality From the Cloud, User-Friendly TouchPoint Interface, and Lowers TCO
Transera–s Omni-Channel Contact Center Software and Advanced Analytics Position BroadSoft to Capitalize on Multi-Billion Dollar Contact Center Market
SANTA CLARA, CA — (Marketwired) — 10/01/13 –Acquisition bolsters Collaborative Cloud (UC/CC) offerings with cloud-based social media monitoring, end-to-end management and unified reportingWill strengthen and simplify Contact Center solutions for interaction, experience and performance managementSolutions support heterogeneous and hybrid Cloud environments as well as premises-based deployments.Avaya today announced it has acquired ITNavigator, a leader in cloud, social media, reporting and man