Eureka Enterprise Speech Analytics and EurekaLive real-time analytics provide post-call voice of the customer insights and on-call next best action guidance to improve quality of service and level of compassion.
London, U.K. – June 1st, 2017 – CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces that Phillips & Cohen has opted to expand its use of CallMiner Eureka to support quality of service and the customer experience it provides ac
London, UK – August 23, 2016 — CallMiner, the leader in speech and customer engagement analytics solutions, and Cloud9 Business Analytics, a leading provider of cloud-based Workforce Optimisation (WFO) solutions, today announces a strategic partnership to bring robust cloud-based enterprise speech analytics to small and midsized businesses (SMBs) in the UK.
WASHINGTON, DC — (Marketwire) — 01/21/13 — , a leading provider of Outsourced Telecom BPO (Business Process Outsourcing) Services, is pleased to announce today its new partnership with , the market leader in speech and voice of customer analytics solutions for contact centers. Through the alliance, Rimhub and CallMiner customers and prospects are provided a winning combination of Eureka, a "best of breed" speech analytics platform and an outsourced service team, specializing in ser
