National Telehealth Network Needed to Help Combat Spread of Ebola, Other Infectious Diseases
Will Enhance Cooperation Between Healthcare Professionals Worldwide, Says AET Founder
The Four Best Call Center Software Providers for 2014, Decided by Voip-Catalog.com
SAN FRANCISCO, CA — (Marketwired) — 10/10/14 — Customer service centers must have modern innovative VoIP technology to operate at an above-standard level. Such companies need ground-breaking telecommunication systems that will help them perform a series of tasks such as handling large call volumes on a wide scale. A professional customer service center will also need technology that can increase sales and productivity. has created its list of the four best call center software providers of
Aspect Software Receives 2013 Global Outbound Dialing Systems Market Share Leadership Award From Frost & Sullivan
PHOENIX, AZ — (Marketwired) — 12/11/13 –, a leading provider of fully-integrated , , and solutions, today announced that it has been awarded the 2013 Global Outbound Dialing Systems Market Share Leadership Award from Frost & Sullivan. The award is presented to the company that has demonstrated excellence in capturing the highest market share within its industry."Aspect has maintained its market leadership through a deep understanding of customer needs, its focus on proactive custome
The Holiday Customer Service Hassle: Consumers Neither Holly nor Jolly About Customer Care This Season
PHOENIX, AZ — (Marketwired) — 11/20/13 –, a leading provider of fully-integrated , , and solutions, today announced new survey results revealing more than a third of Americans (37 percent) would rather eat year-old fruit cake than have to contact customer service during the holidays. Perhaps this is because three out of four (74 percent) consumers think this experience is more of a hassle at this time than any other time of year — sentiments that may be hard to swallow for companies hoping
Aspect Software Introduces Zipwire: a Cloud-Based, Software-as-a-Service Contact Center Platform Designed for Simplicity and Operational Ease
PHOENIX, AZ — (Marketwired) — 11/19/13 –, a leading provider of fully-integrated , , and solutions, and drawing on 40 years of delivering enhanced customer experience solutions, today announced a feature-rich, cloud-based contact center solution architected to rapidly accelerate operational value and customer service excellence. Designed to bring superior ease and simplicity to contact center solution operations, while reducing demand on IT, Zipwire () includes premium features such as unlim
NetMotion Wireless to Discuss Remote Team Management Best Practices for Virtual Call Centers
SEATTLE, WA — (Marketwired) — 11/04/13 — NetMotion Wireless –Clarence Foster, Director of Customer Support at , will discuss proven approaches to managing remote workers at the event being held in Denver, Colorado, November 13-15.Foster manages the NetMotion Wireless Technical Support and Customer Service teams, serving a large base of organizations across enterprise, public safety, utility, insurance and other markets. He is also responsible for the design, development and implementation
CorvisaCloud Introduces Expanded Cloud Contact Center Platform — New Features, Deep Salesforce Integration Drive Business Success
New Study From CorvisaCloud Reveals Top Customer Service Complaints; Connection to Business Bottom Line
Aspect Software Announces the Addition of Waterfield Technologies to Its Channel Partner Program
CHELMSFORD, MA and PHOENIX, AZ — (Marketwired) — 10/24/13 –, a leading provider of fully-integrated , , and solutions, today announced the addition of a new North America channel partner, Waterfield Technologies, a leading provider of voice and mobile customer interaction solutions. Waterfield Technologies, which served as Voxeo-s Master Reseller, now strengthens Aspect-s robust channel partner program as well with their ability to deliver custom software development, self service automation
Aspect Software Announces the Addition of TantaComm to Its Channel Partner Program
CHELMSFORD, MA and PHOENIX, AZ — (Marketwired) — 10/23/13 –, a leading provider of fully-integrated , , and solutions, today announced TantaComm will be joining the company-s North America channel partner program. A provider of interaction recording and performance management solutions for some of the leading global Business Process Outsource (BPO) companies and large, enterprise contact centers, TantaComm will be adding Aspect-s Workforce Optimization suite to their portfolio of customer so
ASSIA Experts Share Essential Technology Updates and Customer Insights at Broadband World Forum 2013 Amsterdam
Dr. John Cioffi, ASSIA CEO and Inventor of DSL, to Present on Investing Wisely With DSL Management to 100 Mbps; ASSIA SVP Global Sales Anthony Hill to Participate in Panel on Managing Customer Experience