Avaya Contact Center Customers Outpace the Industry Average According to Analyst Study

Avaya Contact Center Customers Outpace the Industry Average According to Analyst Study

SANTA CLARA, CA — (Marketwired) — 05/21/13 –Avaya contact center customers deploy appropriate strategies to meet the challenges of serving more empowered consumersStudy shows analytical tools and access to data drive better service, performance gains and cost reductionsCompanies that are using Avaya Customer Experience Management (CEM) solutions are more likely to outperform industry average firms in using technologies and processes to drive a differentiated customer experience, according to

NetMotion Wireless to Discuss CJIS Advanced Authentication Requirements

NetMotion Wireless to Discuss CJIS Advanced Authentication Requirements

SEATTLE, WA — (Marketwired) — 05/16/13 –NetMotion Wireless security experts, John Bailey, Director of Field Engineering, and Seth Lampman, Services Manager, will discuss key factors and best practices for meeting the Advanced Authentication (AA) requirements mandated by the FBI-s Criminal Justice Information Services (CJIS) division.The AA requirements being enforced by CJIS require state/local organizations to demand two-factor or multi-factor authentication before granting users access to t