TORONTO, ONTARIO — (Marketwired) — 02/07/17 — Editors Note: There is a photo associated with this press release.According to the 2016 Surviscor Service Level Assessment review, and provide the best customer service experience amongst Canadian banking firms. The review, now in its 12th year, analyzed over 170 –mystery shopper– service enquiries, per firm, sent between January 1st, 2016 and December 31st, 2016 to over 40 Canadian digital banking, credit union and brokerage firms. Manitoba-
TORONTO, ONTARIO — (Marketwired) — 01/31/17 — Editors note: There is an image associated with this release.For the second consecutive year, Qtrade Investor has been awarded top honours for Canadian self-directed brokerage customer service, as measured by the 2016 Surviscor Service Level Assessment review. The review, now in its 12th year, analyzed over 170 –mystery shopper– service enquiries, per firm, sent between January 1st, 2016 and December 31st, 2016 to over 40 Canadian online broker
TORONTO, ONTARIO — (Marketwired) — 02/02/15 — BMO Bank of Montreal provides the quickest customer service responses amongst Canadian online banking firms, according to a yearlong mystery shopping program conducted by research and business intelligence firm Surviscor. Meridian Credit Union and Steinbach Credit Union rounded up the top three."The big Canadian banks appear to be struggling when servicing non-social media related general public site enquiries as compared to online brokerage
TORONTO, ONTARIO — (Marketwired) — 10/18/13 — Customers who choose to conduct their investment strategies online can now look at BMO InvestorLine for the most comprehensive online discount brokerage experience in Canada. BMO InvestorLine dethroned two time winner Scotia iTRADE, in Surviscor-s Online Discount Brokerage scorCard, a semi-annual, impartial assessment of online features and functionality at Canadian online discount brokerage institutions."The online discount brokerage indust
