SANTA CLARA, CA — (Marketwired) — 06/03/13 –Avaya Outbound Contact Express provides a pre-integrated solution with all the critical components needed for proactive customer experience managementSupports mid-size contact centers with 25-250 agents and up to 500 trunksRapid, simplified deployment reduces time to service to one day from 30+ days needed for multi-vendor solutionsAvaya today announced a new solution for mid-size contact centers that streamlines adoption, implementation and managem
SPS iCON Network Management Platform Now Powered With ReliaTel VoIP and UC Management Technology to Provide Comprehensive Management for SPS Avaya Blue Clients
SANTA CLARA, CA — (Marketwired) — 05/21/13 –Avaya contact center customers deploy appropriate strategies to meet the challenges of serving more empowered consumersStudy shows analytical tools and access to data drive better service, performance gains and cost reductionsCompanies that are using Avaya Customer Experience Management (CEM) solutions are more likely to outperform industry average firms in using technologies and processes to drive a differentiated customer experience, according to
SANTA CLARA, CA — (Marketwired) — 05/15/13 –World-s largest temporary network tests the mettle of Shortest Path Bridging and Fabric NetworkingAvaya VENA Fabric Connect simplifies the network backbone and delivers flawless execution delivering network capacities up to 160 GbpsInstalls in record time with 1/10th of the resources of previous years neededWhen hundreds of the top tier networking vendors and thousands of attendees show up for Interop, the industry-s premier event, expectations run
SANTA CLARA, CA — (Marketwired) — 05/09/13 –Revenue of $1.12 billionNon-GAAP Operating Income(1) of $113 MillionAdjusted EBITDA(1) of $172 MillionAvaya Inc., a global provider of business communications and collaboration systems, software and services, today reported results for the second quarter of fiscal 2013. For the second fiscal quarter, revenue was $1.12 billion, down 9.8% compared to the prior quarter, primarily due to seasonality in all four theaters as customers continued to have ex
SANTA CLARA, CA and SURREY, UNITED KINGDOM — (Marketwired) — 05/06/13 –Initiative previously launched in the U.S. and Canada will now be offered in the European Union — providing easy access to applications from Avaya DevConnect Technology Partners.Eight new strategic solutions are now available directly from Avaya and its channel partners.Avaya, a global provider of business collaboration and communications solutions and services, today announced that it is extending its DevConnect Select P
LAS VEGAS, NV — (Marketwired) — 05/01/13 –Alcatel-Lucent, HP and Spirent join Avaya to endorse the benefits of Shortest Path Bridging for fabric networking.Interop 2013 to be the first live public showcase of a multi-vendor fabric implementation.Avaya announced today that Alcatel-Lucent, HP and Spirent will join them to conduct the industry-s first, live multi-vendor interoperability test using Shortest Path Bridging (SPB) technology at Interop 2013. The interoperability testing will be condu
SANTA CLARA, CA — (Marketwired) — 04/18/13 –Head-to-Head test by Tolly Group reveals Avaya IP Office averages 32 percent lower Total Cost of Ownership (TCO) and 30 percent lower upfront costs over the competitionAvaya solution also recognized for reducing maintenance requirements by up to 33 percent, and offering faster and easier installationAvaya today announced the results of a study by leading independent test lab Tolly Group, which found that the company-s Avaya IP Office collaboration s
TEMPE, AZ — (Marketwired) — 04/17/13 — , a leading provider of business call recording and contact center management solutions, today announced that its portfolio of voice compliance and quality monitoring applications will be featured at program in Irvine, Calif., on April 18, 2013, and in St. Paul, Minn., on April 25, 2013. OAISYS is a Gold-level sponsor of the events, which are part of a series taking place across the Americas.OAISYS- and call recording solutions help businesses docume
