China–s Most Popular Instant Messaging Application, QQ, Combines With Avaya Contact Center Technologies to Create the Unique Customer Experiences Businesses Seek as Part of Digital Transformation Efforts
Avaya Saves Industrial Engine Manufacturer a Fortune in International Roaming Costs
More Than 500 Smart Digital Enterprises Now Stake Their Businesses on the Power and Simplicity of an Avaya Fabric Network
Four out of Six Casino Operators in Macau Deploy Avaya Solutions to Provide First-Class Guest Services, Improve Operations, and Reduce Costs
SANTA CLARA, CA — (Marketwired) — 03/10/16 — Capita Collaboration Technologies (CCT), part of Capita IT Enterprise Services, has signed a strategic agreement with Avaya, a global leader in business communications services, to launch a UK-based multi-channel cloud contact platform for UK enterprises.Branded as Capita Contact Centre as-a-Service (CCaaS), this flexible, multi-channel platform will enable organisations to improve the customer experience in a flexible and cost-effective way while
Customer Engagement OnAvaya(TM) – Google Cloud Platform Helps Drive a New Service Delivery Model for New Breed of Insurer
Avaya Breeze Provides a Next-Generation Technology Platform With a Framework, Development Environment, and the Industry–s First eCommerce Delivery Mechanism for Embedding Open, Mobile Digital Communication
Unveils Its Latest Contact Center Innovations and Momentum in Platforms, Tools and Cloud Delivery Designed to Keep Customer Service Ahead of Accelerating Business Transformation
Keio University–s New Network Design and Deployment Completed in Just Three Months
SANTA CLARA, CA — (Marketwired) — 03/02/16 –, a global leader in business communications software, systems and services used in more than 95% of F500 companies, is a driving force enabling companies to execute digital transformation initiatives to improve customer experience and business processes. A proud Diamond Sponsor of Enterprise Connect 2016, Avaya will host or participate in a number of activities during the event, including:A keynote address delivered by Gary E. Barnett, SVP & GM