Enghouse Interactive Showcases UC and Omni-Channel Contact Center Solutions at IAUG CONVERGE 2015
Contact Center Solutions Leader Reinforces Position at the Forefront of the Avaya User and DevConnect Partner Community
Iceland 112 Makes the Right Call With Avaya Aura-Based Contact Centre for Mission-Critical Communications
GUILDFORD, UNITED KINGDOM — (Marketwired) — 09/03/13 –Avaya, a global provider of business collaboration and communications solutions, today announced that Iceland 112, the country-s control room for 112 emergency services, has successfully deployed a full-blown contact centre solution based on Avaya Aura to ensure greater resiliency and flexibility, and to provide a platform for the long term.Iceland 112 is the organisation that handles all emergency calls in Iceland and connects citizens to
New Avaya Consulting Services Help Businesses Accelerate Cloud Communications and Advanced Collaboration
SANTA CLARA, CA — (Marketwired) — 06/25/13 –Avaya Launches Cloud Transformation Services and Continuous Performance Services to Help Companies Improve Business Results Through Communications StrategiesCloud Consulting Addresses Rising Demand, with Nearly Half of all Businesses Planning Deployment or Evaluating Cloud Optionstoday announced new consulting services to provide businesses with a strategic, operational plan for tapping the full potential of their collaboration solutions. The new co
Avaya Shares Strategic Vision for Transformative Collaboration at IAUG
SANTA CLARA, CA — (Marketwired) — 06/04/13 –Avaya outlines strategy for accelerating development and integration of next-generation unified communications and contact center applicationsPreviews Avaya Aura Collaboration Environment, a single integrated application platform for speedy, simple development and deployment of collaboration applicationsNew, open collaboration foundation will break down proprietary silos and provide common ground for diverse applications, infrastructureAvaya today o
Florida Beach Town Selects Avaya Network to Reduce Costs and Provide Seamless Support to City Staff
BASKING RIDGE, NJ — (Marketwire) — 12/19/12 –New infrastructure for City of Boynton Beach is designed for maximum uptime.Solution includes new wireless connectivity in city buildings and public gathering spots.Avaya today announced that the City of Boynton Beach, Florida, has selected a new Avaya network that will provide the high levels of reliability the city needs to deliver seamless support to a busy city staff.Located in Palm Beach County on Florida-s famed Atlantic coastline, Boynton Be
Avaya Technology Powers NORAD Santa Tracker Hotline
BASKING RIDGE, NJ — (Marketwire) — 12/17/12 –A solution certified by the Department of Defense will be used to route thousands of important calls.Children wondering when Santa and his sleigh will arrive can get a ready answer this Christmas Eve thanks to a toll-free North American Aerospace Defense Command (NORAD) hotline powered by Avaya, a global provider of business communications and collaboration solutions and services.Last year 1-877-HI-NORAD received more than 100,000 calls from childr