aspect-software Archives

Aspect Collaborates With Moxie Software to Deliver Advanced Chat, Email and Knowledge Functionality

By Publisher on November 26, 2013 Hardware, Picture Gallery

PHOENIX, AZ — (Marketwired) — 11/26/13 — , a leading provider of fully-integrated , , and solutions, today announced it is partnering with , the leading provider of customer-centric enterprise social software. By combining its contact center solutions with Moxie-s digital customer communication and knowledgebase applications, Aspect will be able to offer best-of-breed chat, email and knowledge base functionality to enterprise customers striving to deliver sophisticated multichannel experien

Aspect Software Sets Date for Third Quarter of 2013 Earnings Conference Call

By Publisher on November 15, 2013 Picture Gallery, Software

PHOENIX, AZ — (Marketwired) — 11/15/13 — Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back office solutions, will conduct a conference call with analysts to discuss its third quarter of 2013 results and business outlook on November 19 at 10:00 a.m. Eastern time.To listen to the conference call, please visit this link or call (888) 734-0328 Conference ID: 11732998.Playback of the conference call will be available on .Abo

Aspect Software Announces Appointment of Kenneth Ewell to Position as Senior Vice President, Worldwide Professional Services

By Publisher on September 24, 2013 Hardware, Picture Gallery

PHOENIX, AZ — (Marketwired) — 09/24/13 –, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, today announced the appointment of Kenneth Ewell to the position of Senior Vice President, Worldwide Professional Services. Ewell will be responsible for Aspect-s Professional Services- processes, people and knowledge across the organization as well as leading the launch of Aspect-s new and enhanced service delivery framework.Ewel

Aspect Software Announces Promotion of David Herzog to Senior Vice President and General Manager of Voxeo

By Publisher on September 24, 2013 Hardware, Picture Gallery

PHOENIX, AZ — (Marketwired) — 09/24/13 –, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, today announced the appointment of David Herzog as senior vice president and general manager of Voxeo. In his new role, Herzog leads the Voxeo business unit and its technology and people assets to drive a growth agenda that accelerates Aspect-s cloud services and lays the groundwork for future innovative hosted solutions.Herzog, a

Voxeo Named 2013 Market Leader Winner in the Speech Self-Service Suite by Speech Technology Magazine

By Publisher on August 20, 2013 Hardware, Picture Gallery

PHOENIX, AZ — (Marketwired) — 08/20/13 –the leading provider of Unlocked Communications solutions, and now an Aspect company, today announced that it has been named the winner of Speech Technology Magazine-s Market Leader award in the Speech Self-Service Suite. The Self-Service Suite recognizes vendors with exceptional inbound and outbound interactive voice response (IVR) platforms or product suites for the design, testing, tuning, and launch of a voice user interface.Voxeo was selected a cat

Aspect Software Sets Date for Second Quarter of 2013 Earnings Conference Call

By Publisher on August 8, 2013 Hardware, Picture Gallery

PHOENIX, AZ — (Marketwired) — 08/08/13 — , a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, will conduct a conference call with analysts to discuss its second quarter of 2013 results and business outlook on August 15 at 1:00 p.m. Eastern time.To listen to the conference call, please call 866-940-5308 (domestic) or 630-343-1248 (international), participant ID: 6367.Playback of the conference will be available for two we

Aspect Social Helps STD-Multiopcion Integrate Social Customer Care With the Contact Center

By Publisher on August 5, 2013 Hardware, Picture Gallery

PHOENIX, AZ — (Marketwired) — 08/05/13 –, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, today announced Spanish-based STD-Multiopción, a leading provider of contact center services, promotion management, BPO and e-commerce support, has implemented Aspect Social for integrated management of its customers- social channels for customer service. Several of STD-Multiopción-s customers in the banking and reta

Aspect Announces Tight Integration of Microsoft Lync Server 2013 With Aspect Unified IP

By Publisher on July 22, 2013 Hardware, Picture Gallery

PHOENIX, AZ — (Marketwired) — 07/22/13 –, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, today announced that Aspect® Unified IP® fully integrates with Microsoft® Lync® Server 2013,® empowering agents to reach out across the organization and find the most qualified available expert to assist a customer using presence, instant messaging (IM), voice, and desktop sharing."We-re excited to continu

Aspect Software Receives Customer Value Enhancement Award for Hosted Contact Solutions From Frost & Sullivan

By Publisher on July 19, 2013 Hardware, Picture Gallery

PHOENIX, AZ — (Marketwired) — 07/19/13 –, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, today announced that it has been awarded the 2013 North American Customer Value Enhancement Award in Hosted Contact Center Solutions from Frost & Sullivan. The Award is presented each year to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers."We believe

Aspect Software Announces Appointment of Tom Shepherd to Newly-Created Position of Vice President, Worldwide Channel and Alliance Sales

By Publisher on June 18, 2013 Hardware, Picture Gallery

CHELMSFORD, MA — (Marketwired) — 06/18/13 –, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, today announced the appointment of Tom Shepherd to the newly-created position of Vice President, Worldwide Channel and Alliance Sales. Shepherd will be responsible for leading the continued expansion of Aspect-s global channel presence including program development and evolution as well as the channel partner recruitment."