Avaya Acquires Esna to Accelerate Communications-Enabled Applications for Effortless Engagement

Avaya Acquires Esna to Accelerate Communications-Enabled Applications for Effortless Engagement

SANTA CLARA, CA — (Marketwired) — 05/28/15 — Will enable the simple integration of multi-vendor communications — regardless of platform — into cloud-based applications
– Embedded, browser-based client will provide end users with one-click access to unified communications without leaving the applications or devices they are using
– Will increase productivity and customer satisfaction through ease of use while reducing IT requirements for infrastructure and application deploymentAvaya today

Grant County Public Utility District Deploys Oracle Utilities Customer Care and Billing to Simplify Business Processes and Improve Customer Service

Grant County Public Utility District Deploys Oracle Utilities Customer Care and Billing to Simplify Business Processes and Improve Customer Service

REDWOOD SHORES, CA — (Marketwired) — 04/27/15 — Oracle (NYSE: ORCL) — , which provides electricity to more than 48,000 consumers throughout Grant County in Washington, implemented solutions to enable its staff to deliver superior customer service and seamlessly consolidate accounts for improved operational efficiency.Because Grant PUD serves a wide range of consumers — from residential neighborhoods to large industries, data server farms to agricultural irrigation accounts — it needed a

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