Iceland 112 Makes the Right Call With Avaya Aura-Based Contact Centre for Mission-Critical Communications
GUILDFORD, UNITED KINGDOM — (Marketwired) — 09/03/13 –Avaya, a global provider of business collaboration and communications solutions, today announced that Iceland 112, the country-s control room for 112 emergency services, has successfully deployed a full-blown contact centre solution based on Avaya Aura to ensure greater resiliency and flexibility, and to provide a platform for the long term.Iceland 112 is the organisation that handles all emergency calls in Iceland and connects citizens to