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KANA to Speak on Mobile, Social Customer Service for the Utilities/Public Sector Collaborative Contact Center at CS Week 311 Synergy Group

KANA to Speak on Mobile, Social Customer Service for the Utilities/Public Sector Collaborative Contact Center at CS Week 311 Synergy Group

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Dialogue Will Focus on Addressing the Full Depth and Breadth of Customer Service Requirements in a Seamless and Omni-Channel Manner for Exceptional Citizen Service…

City of Boston Leverages KANA Lagan CRM, Mobile Functionality and Social Media to Respond in the Wake of Superstorm Sandy

City of Boston Leverages KANA Lagan CRM, Mobile Functionality and Social Media to Respond in the Wake of Superstorm Sandy

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Technology Assists Workers in Tackling More Than 700 Downed Tree and 300 Downed Wire Reports and Respond to More Than 4,600 Phone Calls on the Day of the Storm…


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