STOCKHOLM, SWEDEN — (Marketwire) — 08/30/11 —
· Opening of a new global network operations center (GNOC) in
China
· Strengthening Ericsson-s footprint in China, realizing
synergies
between services and technology R&D
As a direct result of the continued increased demand for managed services
globally and in China, Ericsson adds capacity and capability to its managed
service delivery and announces the opening of a new global network
operations
center (GNOC) in China.
“As world-s number one telecom services provider, serving customers across
the
globe we enjoy a constant influx of new competence and ideas, enabling
frontline
innovation,” says Magnus Mandersson, Head of Business Unit Global Services,
Ericsson. “We see a great advantage in having the right balance between
global
and local capabilities to secure our customers- ultimate goal – improved
consumer experience and efficient operation. We are pleased to see the
continued
increased demand for our managed services, in the traditional network
domains
and within IT,”
The new center adds to the three existing global network operations centers
located in Romania , India and Mexico. Ericsson-s Global Service Center
(GSC) in
India now employs more than 5,000 service professionals and houses the
world-s
largest GNOC.
The new operation capabilities complement Ericsson-s Chinese service
center,
which provides a wide range of services such as customer support, network
design
and optimization, systems integration, network rollout and special event
support, among others. The center will initially employee 300 staff and
grow to
500 within 3-6 months.
Ericsson is currently managing networks serving more than 800 million
subscribers, and more than half of these subscribers are served through its
global NOCs.
Ericsson is maximizing scale-efficiencies by concentrating activities that
can
be delivered remotely in four GSCs. The other centers are located in
Romania,
Mexico and China. Key to Ericsson-s global service delivery engine is
having an
integrated model where local delivery continuously works with Regional
Competence Centers and GSC through common processes, methods and tools. An
example is the Managed Services Delivery Platform – a portfolio of tools
that
enables the efficient operation of a communications network, both locally
and
from remote operation centers. Ericsson internally has over 22,000 people
in
nearly 100 countries using it.
Globally, Ericsson has 50,000 in-house service professionals working in 180
countries, including 40,000 working close to the customer and 10,000 in our
global or regional centres. In total, 10,000 have expertise within
consulting
and systems integration. Altogether Ericsson has more than 65,000 service
professionals, including an average of 15,000 subcontractors, well
positioned to
support our customers- need for services around the world.
Notes to editors:
Photo of Magnus Mandersson:
Global Services Press Backgrounder
Global Service Center India (Press release)
GSC Romania (Press release)
Our multimedia content is available at the broadcast room:
Ericsson is the world-s leading provider of technology and services to
telecom
operators. Ericsson is the leader in 2G, 3G and 4G mobile technologies, and
provides support for networks with over 2 billion subscribers and has the
leading position in managed services. The company-s portfolio comprises
mobile
and fixed network infrastructure, telecom services, software, broadband and
multimedia solutions for operators, enterprises and the media industry. The
Sony
Ericsson and ST-Ericsson joint ventures provide consumers with feature-rich
personal mobile devices.
Ericsson is advancing its vision of being the “prime driver in an all-
communicating world” through innovation, technology, and sustainable
business
solutions. Working in 180 countries, more than 90,000 employees generated
revenue of SEK 203.3 billion (USD 28.2 billion) in 2010. Founded in 1876
with
the headquarters in Stockholm, Sweden, Ericsson is listed on NASDAQ OMX,
Stockholm and NASDAQ New York.
This announcement is distributed by Thomson Reuters on behalf of
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(i) the releases contained herein are protected by copyright and
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originality of the information contained therein.
Source: Ericsson via Thomson Reuters ONE
[HUG#1542622]
FOR FURTHER INFORMATION, PLEASE CONTACT
Ericsson Corporate Public & Media Relations
Phone: +46 10 719 69 92
E-mail:
Ericsson Investor Relations
Phone: +46 10 719 00 00
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