Customer Experience (CX) Consultancy and Oracle Gold Cloud Select Partner, Enigen UK, have today launched a Customer Experience transformation methodology that is designed around the concept of a single organisational strategy, rather than siloed decision making.
#ActAsOne delivers a roadmap of technology innovation and a complete customer experience solution. This futureproofs any application investment from the start, using a consultative methodology of iterative technology developments, over a 24 to 36-month period, in line with market change.
The concept takes Enigen and Oracle’s joint customers through an assessment, which helps them meet their commercial challenges and improve the overall Customer Experience. Through a combination of journey mapping and business capability assessments an ROI business case is developed prior to any future spend.
Alex Love, Enigen UK Managing Director, had the following to say about the launch of ActAsOne: “In the past organisations have made tactical buying decisions at departmental level, but CX doesn’t work through one department, it needs to be standardised across the organisation – ‘ActAsOne’ delivers our customers that vision, with the flexibility to change but ensuring that there is a cohesive technology investment throughout.”
Enigen’s approach is based on the Oracle CX suite, a fully functional tool kit which has capability in Sales, Marketing, Service, Pricing and Quoting, Commerce and business intelligence.
Oracle’s Rob Harrison, VP EMEA SaaS Delivery Partners commented on the launch, saying:
“Enigen’s ActAsOne methodology is great for our joint customers, as it helps them futureproof their business bringing the right skills and technology together in a single strategy across commercial departments.”
To find out more about Enigen’s ActAsOne Proposition and how the programme works, click here – https://tinyurl.com/EnigenActAsOne.
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