ATLANTA, GA — (Marketwired) — 09/28/16 — Today from , announced that SoftwareONE has selected Enghouse Interactive Communications Center (CC) as the omni-channel contact center platform for its new Skype for Business on premises and Managed Private Cloud services.
“Partnering with Enghouse Interactive is a strategic imperative for SoftwareONE to address customer demand, globally, for interaction solutions that are native to Skype for Business and suited for both on-premise and hybrid deployments,” said SoftwareONE Global Director, Technology Services, Sean Nicholson.
Utilizing UCMA to natively integrate with Skype for Business, Enghouse Interactive delivers a user experience that extracts the advantages of unified communications into the contact center for improved service that is scalable, extensible and reliable. Communications Center is part of Enghouse Interactive–s extensive range of solutions for Microsoft Skype for Business, including Attendant Console, Contact Center, Quality Management, Mobile IVR and Real-time Speech Analytics, to help organizations improve communications, productivity, and efficiency.
“With over 400 customers using its contact center products deployed in Skype for Business, totaling more than 10,000 active seats,” added Nicholson, “Enghouse Interactive has the track record, global presence and well-deserved reputation as a leader and enabling advocate within the Microsoft Skype for Business Partner Community. We are excited about the myriad opportunities this partnership creates for SoftwareONE to provide customers with a premier contact center solution to help realize maximum returns from their Skype for Business investments.”
Earlier this year, SoftwareONE acquired House of Lync, a Microsoft Neptune partner, to expand and support client demand for Microsoft–s Skype for Business. Integrating House of Lync–s industry-leading voice service offerings into SoftwareONE–s technology and managed services portfolio offered immediate scalability of Microsoft–s Skype for Business and related services to its clients, extending the opportunity to adopt next-generation Microsoft Unified Communications solutions.
“SoftwareONE is an elite solutions provider whose success as a Microsoft Partner is marked by numerous awards recognizing its commitment to operational excellence,” said Ernie Wallerstein, president, Americas, Enghouse Interactive. “We are honored to work with a team whose vision and roadmap aligns with Enghouse Interactive.”
Privately owned since 1985, SoftwareONE is redefining the software management and IT solutions landscape. Since becoming the global leader in Software Asset Management (SAM), SoftwareONE has been revolutionizing the industry with its intelligent software management platform (PyraCloud) and its Software Portfolio Management (SPM) services. PyraCloud delivers the visibility, elasticity, and control needed to maximize software investments while SPM minimizes compliance risk and optimizes the underlying IT infrastructure.
Enghouse Interactive () delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company–s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ESL.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Reitek, Safeharbor, Syntellect, Telrex, Trio and Zeacom. Learn more at .
Mostafa Razzak
JMRConnect
202.904.2048
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