VIENNA, AUSTRIA — (Marketwired) — 07/11/16 —
ROCCO, a leading telecom consulting company, surveyed more than 500 mobile network operators (MNOs) globally for the customer service report. Respondents considered KPIs specific to customer service in three broad categories: care, capability and quality. DIMOCO was awarded four out of five stars in all three essential areas.
“At DIMOCO Messaging we are committed to working hard to strengthen our services and build strong customer relationships,” says Mathias Höllerl, Managing Director of DIMOCO Messaging. “We are very proud to be listed in the latest ROCCO report, as a result of our continuous work and efforts to provide the highest service and support standards, while helping our customers to communicate on a truly global scale.”
DIMOCO was also named as a leading player in ROCCO–s “A2P SMS Messaging Vendor Performance Report 2016”. That survey–s methodology featured responses from 192 MNOs — representing 260 MNOs including 7 group MNOs — in 188 countries on over 35 performance and leadership KPIs.
DIMOCO Messaging is a leading A2P SMS provider, offering outbound messaging products to enable clients to communicate from their enterprise application to billions of consumers across the globe. As local hero in European countries, DIMOCO Messaging offers direct connections to mobile network operators.
ROCCO is the 100% neutral Research, Strategy and Education Company based in the UK. For 3.5 years we have been providing research into Roaming and Interconnect Vendors on behalf of Mobile Network Operators interested in making the right Vendor decisions as well as on all kinds of hot topics that interest them. Over 500 MNOs contribute to our research annually.
The full ROCCO reports are available on
Mathias Höllerl, DIMOCO Messaging Managing Director
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Margit Anglmaier
DIMOCO Europe GmbH
Europaring F15/302, A-2345 Brunn am Gebirge
Tel: +43/1/33 66 888-2059
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