BALTIMORE, MD — (Marketwired) — 06/16/16 — In the nearly four decades since its launch, interactive voice response systems, or IVR, has come a long way. First based on a combination of prerecorded messages keyed to specific audio tones emitted by pressing the buttons on keypad phones using dual-tone multi frequency technology, today–s generation of IVR is far more sophisticated, relying increasingly on natural human voice commands.
Instead of clunky — and often unhelpful — computer responses that caused many customers to frantically push the zero button in an attempt to reach a human operator, a growing number of customers find their IVR and IVR payments experience seamless and efficient. The best systems make distinguishing between a human and a computer conversation difficult.
Recognizing this exciting trend, , a leading payment solutions provider, is pleased to announce that the company–s IVR payment system is among the best in the interactive voice response industry and is capable of accepting phone payments and credit card processing. With E-Complish–s cutting-edge technology, numerous payment gateways like multiple credit cards types, checks, and electronic payments can all be accepted.
That means businesses both small and large can benefit from the technology. Instead of spreading their financial resources too thin on expensive customer services representatives, businesses can redirect that money toward development strategies and problem-solving initiatives.
In addition, the time saved by not having actual staff answer same or similar questions from customers (like operating hours) means they are free to assist other customers that have genuine interest in purchasing products or are those in the process of resolving an issue. Thanks to these and other advances, the demand for IVR and IVR payment systems is estimated to reach by 2017, according to market research firm .
“IVRs are powerful tools that can make a significant difference in how businesses operate and how they interact with their customer base,” said Stephen Price, E-Complish–s CEO. “When used correctly, the latest-generation technology can revolutionize the way a business handles customer service calls, collects payments, and boosts the satisfaction of their employees by redirecting their efforts to more engaging and stimulating work. For customers, long gone are the days when the most common button pressed was 0 for operator assistance.”
E-Complish–s IVR payments system automates both inbound and outbound phone payments. Fully PCI compliant, and upheld to the highest security standards, the system is divided into two solutions: DirectPay, the inbound system, and EnterAct, the outbound system.
DirectPay allows companies to accept a wide variety of payment types over the phone using a series of pre-recorded messages and easily integrates with other E-Complish solutions. EnterAct sends automated telephone messages to your customers and allows businesses to set up automated telephone calls and take customer calls through required pathways over the phone, including making payments.
“Our team of IVR payment experts has spent years perfecting our voice response system so that businesses of all types could easily integrate our system into theirs,” Price added. “We–ve done our homework and are well aware of the top IVR concerns that businesses and their customers raise. From limiting and rank ordering by priority menu options, to ultimately getting customers to an actual representative should they require one, E-Complish is committed to furthering the interactive voice response revolution — a revolution in customer service and business operations that–s already been adopted by a majority of .”
Founded in 1998, E-Complish–s mission is to deliver a wide selection of secure and dependable services, making it easy for its customers to process and report on all types of transactions. For more information about E-Complish and its suite of online business solutions including its IVR payments system visit or call 888-847-7744.
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