LONDON, UNITED KINGDOM — (Marketwired) — 05/12/16 — , a leading global provider of cloud technology that helps businesses sell more, serve better and grow faster, announced today that , a global, integrated media company, has named ContactWorld for Service as a 2016 CRM Excellence Award winner, presented by magazine.
, a cloud customer contact platform that integrates seamlessly with Salesforce, enables organisations to provide personalised service to customers. The platform offers data rich context for each interaction and uses smart routing for quicker call resolution and greater customer satisfaction. Customers automatically connect with the most appropriate agents based on any routing rule a business prioritises (previous cases, VIP status, satisfaction scores, etc.), and agents are equipped with the best resources to address each engagement (contact screen pops, call notes, location, etc.), all through a single Salesforce dashboard. Managers can access real-time insights on agent performance, call recordings and call analytics to effectively track and coach their team.
“We are excited that ContactWorld for Service has been named a CRM Excellence Award winner by CUSTOMER magazine,” said Jonathan Gale, NewVoiceMedia CEO. “Our cloud customer contact technology is transforming the experiences that service professionals offer their customers, ensuring every interaction is unique and personalised. This award is further testament that our cloud solutions really are best-in-class and we–re honoured to have been formally recognized.”
“The 17th Annual CRM Excellence Award honours NewVoiceMedia for being a true CRM partner to its customers and clients,” said , TMC–s CEO and Group Editor-in-Chief. “NewVoiceMedia has demonstrated to the editors of CUSTOMER magazine that ContactWorld for Service improved the processes of its clients– businesses by streamlining and facilitating the flow of information,” added Tehrani.
Based on hard data, the CRM Excellence Awards rely on facts and statistics demonstrating the improvements that the winner–s product has made in a client–s business. Winners were chosen on the basis of their product or service–s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.
The 2016 CRM Excellence Award winners are highlighted in the June 2016 issue of magazine.
For more information about NewVoiceMedia, visit
Salesforce and others are among the trademarks of salesforce.com, inc.
powers customer connections that transform businesses globally. The leading vendor–s award-winning cloud customer contact platform revolutionises the way organisations connect with their customers worldwide, enabling them to deliver a personalised and unique customer service experience and drive a more effective sales and marketing team. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.
Spanning 128 countries and six continents, NewVoiceMedia–s 500+ customers include PhotoBox, MobileIron, TNT, Lumesse, JustGiving, Canadian Cancer Society and Wowcher. For more information visit or follow NewVoiceMedia on Twitter .
Since 1982, magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit .
Ben Noble
Tel: 919-721-3590
Email:
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