STOCKHOLM, SWEDEN — (Marketwire) — 08/11/11 —
· Rising demand for ICT services, driven by broadband,
mobility and
cloud
· Increased focus on remote delivery of both IT and telecom
services,
for the benefit of customers. About 40 percent of all service deliveries
can now
be made remotely
· Over 5,000 service professionals in Indian Global Service
Centre and
growing fast
When the IT and telecom industries are intermingling, opportunities arise
for
operators to innovate and enter new business models and partnerships. To
meet
the evolving needs of operators for support and operations IT services,
Ericsson
(NASDAQ: ERIC), world-s largest provider of telecom services and the 8(th)
largest IT services company*, is investing further in competence in its
Global
Service Center (GSC) in India.
Magnus Mandersson, Head of Business Unit Global Services at Ericsson, says:
“Staying close to our customers will always be important in services,
however,
we now see a large share of services that can be delivered remotely, for
the
benefit of our customers. Today, the majority of the subscribers served by
the
managed services deals are managed out of our two global network operations
centers (NOC) in India and Romania. We foresee that the remote delivery
share
will increase when we move further into the cloud and the IT sphere.”
The continued focus on managed services in the center in India makes
Ericsson
set to handle remote operations and support for both telecom network and IT
operations. In addition, consulting and systems integration specifically
will
act as a door-opener into the strategic IT domain which includes IT data
centers, service layer, business and operations support systems. Already
today,
Ericsson delivers over 1,300 consulting and systems integration projects on
a
yearly basis. The capabilities in managed services, consulting and systems
integration also create an edge for Ericsson to engage in the cloud.
Mats Agervi, Head of Global Services Center India, says: “Our center in
India
actually houses the world-s largest NOC. Having one of Ericsson-s four GSCs
here
gives us access to one of the largest young talent pools in the world,
covering
all areas of our services portfolio.”
Speaking at a local event, Mr. Agervi highlighted that “The focus on our
GSCs
grows in importance as the industry shifts towards a broader ICT focus and
India
is already known as a dominating remote delivery location in the world.”
Ericsson is maximizing scale-efficiencies by concentrating activities that
can
be delivered remotely in four GSCs. The other centers are located in
Romania,
Mexico and China. Key to Ericsson-s global service delivery engine is
having an
integrated model where local delivery continuously works with Regional
Competence Centers and GSC through common processes, methods and tools. An
example is the Managed Services Delivery Platform – a portfolio of tools
that
enables the efficient operation of a communications network, both locally
and
from remote operation centers. Ericsson internally has over 22,000 people
in
nearly 100 countries using it.
Globally, Ericsson has 50,000 in-house service professionals working in 180
countries, including 40,000 working close to the customer and 10,000 in our
global or regional centres. In total, 10,000 have expertise within
consulting
and systems integration. Altogether Ericsson has more than 65,000 service
professionals, including an average of 15,000 subcontractors, well
positioned to
support our customers- need for services around the world.
Notes to editors:
* The Services Top 100 rank gathers data from SEC filings, annual reports
and
corporate websites.
Pictures of Magnus Mandersson:
du selects Ericsson to augment its IT environment
3 Italia in IT efficiency contract with Ericsson
Ericsson gearing up for services in 4G/LTE and IT
Our multimedia content is available at the broadcast room:
Ericsson is the world-s leading provider of technology and services to
telecom
operators. Ericsson is the leader in 2G, 3G and 4G mobile technologies, and
provides support for networks with over 2 billion subscribers and has the
leading position in managed services. The company-s portfolio comprises
mobile
and fixed network infrastructure, telecom services, software, broadband and
multimedia solutions for operators, enterprises and the media industry. The
Sony
Ericsson and ST-Ericsson joint ventures provide consumers with feature-rich
personal mobile devices.
Ericsson is advancing its vision of being the “prime driver in an all-
communicating world” through innovation, technology, and sustainable
business
solutions. Working in 180 countries, more than 90,000 employees generated
revenue of SEK 203.3 billion (USD 28.2 billion) in 2010. Founded in 1876
with
the headquarters in Stockholm, Sweden, Ericsson is listed on NASDAQ OMX,
Stockholm and NASDAQ New York.
This announcement is distributed by Thomson Reuters on behalf of
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originality of the information contained therein.
Source: Ericsson via Thomson Reuters ONE
[HUG#1537587]
FOR FURTHER INFORMATION, PLEASE CONTACT
Ericsson Corporate Public & Media Relations
Phone: +46 10 719 69 92
E-mail:
Ericsson Investor Relations
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