DUBLIN, CA — (Marketwired) — 10/23/15 — (NASDAQ: CALD). The (TSIA) and have recognized CallidusCloud, a global leader in cloud-based sales, marketing, learning and customer experience solutions, as a Certified Support Staff Excellence Center at the (TSW) Service Transformations conference in Las Vegas.
“CallidusCloud–s mission is to help our customers drive greater revenues and customer satisfaction through state-of-the-art automation with the best possible customer experience,” said Ferdie Pulido, vice president of customer support at CallidusCloud. “This is one of the most prestigious accolades in the industry and recognizes the best in class experience our team provides.”
TSIA and MHI Global collaborated to offer this formal recognition for companies that achieve certification in the (SSE) program. Support Staff Excellence is a powerful staff development program that enables the delivery of a superior customer service experience through the development of the most critical service delivery resource a company has: its people. As a result of its achievements through the SSE program, CallidusCloud achieved the “Certified Support Staff Excellence Center” designation.
“We are glad to honor CallidusCloud for achieving this high industry standard,” said Andrew Cromey, vice president, member success for TSIA. “TSIA–s Support Staff Excellence program focuses on the key drivers in attaining, motivating, and maintaining first-rate talent. Having earned the Certified Support Staff Excellence Center designation, CallidusCloud has demonstrated a commitment to service excellence, with highly connected and engaged employees driving a positive customer experience.”
The TSW conference is the preeminent source of learning and peer networking in the services industry and is hosted by TSIA, the leading association for today–s technology services organizations. MHI Global is a provider of industry-accredited customer communications training for front-line technical support and field service professionals. Companies typically initiate the SSE program to achieve a change in a particular business metric such as customer satisfaction or first-time resolution.
SSE is based on a series of training programs for technical support and field service staff as well as supervisors and managers. The program follows a five-step design to drive service delivery efficiency improvements, reduce service staff attrition, and improve all aspects of the customer experience. More information can be found at .
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Callidus Software Inc. (NASDAQ: CALD), doing business as CallidusCloud®, is the global leader in cloud based sales, marketing, learning and customer experience solutions. CallidusCloud enables organizations to accelerate and maximize their lead to money process with a complete suite of solutions that identify the right leads, ensure proper territory and quota distribution, enable sales forces, automate configure price quote, and streamline sales compensation — driving bigger deals, faster. More than 4,000 leading organizations, across all industries, rely on CallidusCloud to optimize the lead to money process to close more deals for more money in record time.
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Chris Bucholtz
CallidusCloud
925-251-2200
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