PHOENIX, AZ — (Marketwired) — 08/10/15 — , developer of a comprehensive portfolio of unified communications (UC) and contact center solutions, today announced that , a global, integrated media company, has named both Enghouse Interactive Communications Center (EICC) and Enghouse Interactive Contact Center: Enterprise (CCE) as 2015 CUSTOMER Contact Center Technology Award winners, presented by .
Enghouse Interactive develops the most comprehensive portfolio of interaction management solutions. EICC and CCE are leading edge flagship customer interaction solutions that deliver the best possible customer experience.
As a global leader in providing on-premise, cloud-based and hybrid solutions that maximize the value of every customer interaction, Enghouse Interactive solutions enhance an omni-channel environment, enabling service and support teams to better serve customers via their preferred communication channels.
Since inception, Enghouse Interactive has achieved unprecedented success by delivering technology and expertise to maximize the value of every customer interaction. Enghouse Interactive understands the enterprise–s need to reduce costs while enhancing the level of service provided to customers and constituents.
Last month, the company successfully completed the 250th deployment on Microsoft Skype for Business (SFB), providing a full omni-channel communications experience on-premise and in the cloud. In addition, Enghouse Interactive–s footprint is growing exponentially, averaging six new rollouts every month.
“Enghouse Interactive is thrilled to once again be recognized for its commitment to providing the technology which enables great customer communications,” said Enghouse Interactive Vice President of Product Management, John Cray. “CUSTOMER magazine is considered as one the most respected, premier publications covering this market, and we are deeply honored by this achievement.”
“Congratulations to Enghouse Interactive for once again being awarded a CUSTOMER Contact Center Technology Award. Both EICC and CCE have been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said , CEO, TMC. “We–re pleased to recognize this well-deserved achievement by one of the industry–s foremost leaders.”
This tenth-annual Contact Center Technology Award, presented by , honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Results of the 2015 CUSTOMER Contact Center Technology Award will be published in the July/August edition of .
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The Company develops the most comprehensive portfolio of interaction management solutions. Core technologies include contact center, attendant console, IVR, dialers and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 950 dedicated staff across the Company–s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ESL.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Reitek, Safeharbor, Syntellect, Telrex, Trio, Voxtron and Zeacom.
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Since 1982, magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit .
TMC is a global, integrated media company that supports clients– goals by building communities in print, online, and face-to-face. TMC publishes multiple magazines including , , , and . TMCnet is the leading source of news and articles for the communications and technology industries, and is read by 1.5 million unique visitors monthly. TMC produces a variety of trade events, including , the world–s leading business technology event, as well as industry events: 2015 Connecticut Mobile Summit; Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 – HTML5 & Mobile App Developer Conference; Drone Zone 360; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; IoT Evolution Fog, Analytics & Data Conference; IoT Evolution Connected Transportation Conference; IoT Evolution Connected Home & Building Conference; MSP Expo; NFV Expo; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo featuring Fitness and Sports Wearable Technology (FAST) Expo; WebRTC Conference & Expo; and more.
For more information about TMC, visit .
Mostafa Razzak
JMRConnect
202-904-9048
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