ALBUQUERQUE, NM — (Marketwired) — 06/18/15 — , a worldwide leading provider of customer management outsourcing solutions, today announced its plans to hire 200 customer service jobs at its facility in Albuquerque, New Mexico. The Company–s new contact center location will have the capacity for 800 employees, making Alorica one of the largest employers in the city.
At the onset, the majority of hiring will be done in the area of bilingual customer care, with an emphasis on the English and Spanish languages. In addition, Alorica will look to fill operations, supervisory and managerial positions.
“Having such a large operation in Albuquerque is a key asset for Alorica — both in terms of growing our domestic business and ramping up our ability to provide bilingual customer support,” said Art DiBari, Chief Operating Officer at Alorica. “Albuquerque Economic Development helped us select this site based on the very strong local talent pool and huge bilingual presence, and we look forward to leveraging this potential to create hundreds of careers at Alorica.”
Albuquerque–s large military presence was also a factor in the new site selection. The latest office opening strategically aligns with the Company–s employment initiative to support military and service-disabled veterans and their spouses.
“We are always excited to welcome new companies to Albuquerque,” said Richard J. Berry, Mayor of Albuquerque. “Our diversity provides a perfect fit for Alorica to find the workforce they need.”
“Alorica–s expansion to Albuquerque is good news for the metro area. We look forward to the opportunities the company is creating for those seeking employment,” said Gary Tonjes, President of Albuquerque Economic Development, Inc. “Their successful expansion into our market creates hundreds of new jobs, and the associated payroll will benefit small businesses and others throughout the community. Alorica–s decision to invest in Albuquerque sends a signal to other companies that Albuquerque should be considered for their respective expansions.”
The Albuquerque contact center will initially work with a media company customer. Alorica plans to fill another 100 jobs in Q4 of this year when a second customer in the pharmacy industry is added. As Alorica continues to bring new clients to the Albuquerque facility, an additional 500 openings will become available.
Alorica–s Albuquerque customer service center is located at in Clifford Plaza. For more information about career opportunities at Alorica, please visit: .
Alorica is a worldwide leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From customer acquisition and sales, to customer care and support, to logistics and fulfillment, Alorica offers a seamless customer experience across all service channels. Alorica–s award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, Calif. with more than 48,000 employees in 73 locations, Alorica offers the proven industry experience and know-how to provide a total customer management solution. For more information, please visit .
Lauren Grassetti
LEWIS PR
(619) 677-2700
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