IRVINE, CA — (Marketwired) — 05/11/15 — , a worldwide leading provider of customer management outsourcing solutions, today announced it is working with Salesforce to deliver one of the industry–s most advanced customer experience solutions, based on the Salesforce Customer Success Platform. Aligning with the world–s #1 CRM company empowers Alorica to take customer service management for its clients to a new level.
As consumers become savvier, businesses must find ways to stay a step ahead of evolving customer needs. By integrating Salesforce software with other customer support technologies, Alorica is able to provide customer service representatives (CSRs) with complete customer data at their fingertips. This enables more agile and targeted customer service, strengthening the relationship between Alorica, its clients and their customers
“Partnering with Salesforce is a strategic relationship for Alorica, as both companies share a deep commitment to delivering an excellent customer experience through innovative solutions,” said Jim Radzicki, CIO at Alorica. “As a global business process outsourcing company that helps enterprises differentiate themselves from competition by building outstanding customer relationships, we–re excited to start delivering even more value to our clients, and their end users, immediately.”
Alorica has invested more than 15 years in building out its technology-enabled customer experience solution. To ensure its customers have access to the industry–s best technology advancements, Alorica also strategically partners with industry–s leading innovators that complement its existing services and solutions.
“Alorica–s mission to deliver outstanding customer support makes the company a natural fit within our network of world-class partners,” said Larry Robinson, senior vice president, product management at Salesforce. “We–re eager to cultivate and amplify joint opportunities with Alorica.”
Salesforce, Salesforce1 and others are among the trademarks of salesforce.com, inc.
To learn more about Alorica, please visit .
Alorica is a worldwide leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From customer acquisition and sales, to customer care and support, to logistics and fulfillment, Alorica offers a seamless customer experience across all service channels. Alorica–s award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, Calif. with more than 48,000 employees in 73 locations, Alorica offers the proven industry experience and know-how to provide a total customer management solution. For more information, please visit .
Media contact:
Trish DaCosta
LEWIS PR
(619) 677-2700
You must be logged in to post a comment Login