NEW YORK, NY — (Marketwired) — 02/11/15 — One of the America–s top ranked legal firms, The Cochran Firm, has chosen VideoDesk (), a cloud-based VideoChat solution, adding real-time, human support services to the firm–s website to provide best-in-class Client Service, via real-time, personal interaction with a video agent.
The award-winning Cochran Firm is one of the nation–s largest civil plaintiffs law firm with offices in more than 25 cities across America and is a recognized leader in both civil litigation and criminal defense. The firm was founded by legendary attorney Johnnie L. Cochran, Jr. over four decades ago.
“To better serve our increasingly internet-driven clientele, we are excited to be integrating VideoDesk–s Video Chat capabilities into our online offering,” said Bonnie Niver, Director of Management & Operations at The Cochran Firm. “We know that the process of finding the right law firm on the internet can be intimidating and time consuming. Offering real-time, visual human online support for initial client consultation will help us ensure a hassle-free and supportive customer experience for people in need of legal help.”
“We are very pleased that The Cochran Firm has chosen VideoDesk–s solutions to offer a world-leading client experience with our VideoChat Service,” said Stephen W. Smith, General Manager and Senior Vice President, VideoDesk, Inc. “This is a fine example of how cutting-edge firms can innovate, and use video chat technology to deliver a superior online experience for prospective clients as if they were in the firm–s offices. VideoDesk welcomes this opportunity to be associated with the Cochran Firm, and their dedication in the fight for the injured and disenfranchised throughout America.”
The groundbreaking cloud-based VideoDesk service now supports more than 7,000 online businesses worldwide. Based in New York City, VideoDesk allows online customers to interact with trained client specialists who can help guide them through the purchase process by co-browsing the site, demonstrating products, and sharing documentation as needed. This enables businesses to seamlessly — and visually — complete more transactions.
To experience a demo of VideoDesk, please visit or email .
VideoDesk () is a cloud-based video sales support company that helps businesses bring the in-store human dimension into their online customer sales and support experience. VideoDesk–s revolutionary technology, already adopted by 7,000+ successful brands across the globe, enables live video chat, live video product demonstrations, co-browsing and document sharing, to help engage consumers and personalize the purchase path. Online shoppers appreciate the value and immediacy of live support, increasing their brand loyalty. For businesses, VideoDesk reduces shopping cart abandonment rates, offers more frequent up-selling opportunities and generates higher revenues. Brands that understand the power of real time human interaction are trailblazing the online sales support experience with VideoDesk.
Harriet L. Donnelly
e5 Marketing, Inc.
908-901-9280 office
908-392-3801 cell
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