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Manage Translator Queries with smartQuery and Plunet

Managing translator queries in Microsoft Excel and other “manual solutions” were state-of-the-art for too long. Basically, smartQuery introduced a paradigm shift with its capabilities for managing, tracking, delegating, archiving, searching, and re-using translator queries. Now, the next step in providing both, a convenient and comprehensive management solution, is the seamless co-operation between smartQuery and the Plunet BusinessManager. This new integration enables any project manager or team leader to get the most out of translator queries with the least possible effort.

Managing the translation world

Plunet BusinessManager is the company’s central platform for the planning, management and controlling of your production and business processes. Plunet can be customized based on individual needs and workflows, and provides a high degree of automation and flexibility.

The Connection

Now it’s possible to directly link Plunet user and project data to smartQuery. Once a project is online in Plunet and the teams are assigned, team members can run queries via smartQuery. The collaborative portal of smartQuery involves all participants in the translation process: translators, project managers, client contacts and client subject matter experts. All queries are centrally stored and can be searched in multiple ways. So, all the know-how you or your client subject matter experts have created is safely stored. You will never have to ask or answer the same question twice again.

Project managers in Plunet can always keep track of queries for all their projects. In the tracking view of smartQuery, all open projects can be filtered according to the client, project, language, users, etc., which are read directly from Plunet. Also, a project manager can always check if all queries of a particular project have already been answered – in real time!

“Our new integration significantly reduces administration overhead between the two systems and greatly enhances the wealth of information project managers can derive from projects and their queries,” says Klaus Fleischmann. The managing director of the Austrian software company adds, “We were extremely impressed with the responsiveness with which Plunet has embraced our idea and have enabled this smooth integration to the benefit of both companies´ clients.