NEW YORK, NY — (Marketwired) — 01/28/15 — E.ON, the world–s largest global provider of specialized energy solutions, today announced that supporting their new strategy of “Empowering customers, shaping markets,” they will introduce a market-leading customer support program featuring the services of VideoDesk (), the cloud-based, business-class online video chat solution services company. E.ON is a major investor-owned International energy supplier with facilities across Europe, Russia, and North America.
Mr. Javier Anzola, General Manager of Liberalized Businesses – E.ON Spain, introduced this new level of customer service: “Thanks to VideoDesk, our customers have instant face-to-face access to E.ON experts from home or from the office. This enhanced customer service connection will allow our clients to interact with our staff, just as if they were to come to our offices or us to their location.”
On the E.ON website, customers have access to all types of content, from current rates of electricity and gas to the best tips to save money by consuming less. They also have access to an online dashboard where they can manage their personal information concerning their contract, consumption, invoices, etc. With the addition of VideoDesk, the client can now obtain personalized advice by talking to an E.ON customer service expert, directly from his computer on the E.ON web page. E.ON–s main objective is to give its online customers the same level of support as during a physical meeting.
“VideoDesk is proven in the United States market to boost customer satisfaction and increase conversion rates by 300%. We are happy to be able to provide E.ON with this this asset and partner with them to be the first to introduce it to their Spanish customers,” noted Olivier Coste, CEO – VideoDesk. “Getting E.ON–s expert agents connected to their customers while they–re online is the key to increased customer service, increased satisfaction and customer loyalty.”
One of the top VideoDesk features for E.ON–s customers is the ability for an E.ON call center expert to share a customer–s computer screen and guide them through the features of the E.ON website. This allows the customer to find and see important information about their account with the call center expert immediately, while at the same time, educating the customer about how to get that information directly in the future.
To experience a demonstration of VideoDesk, please visit or contact us via email at .
VideoDesk is a leading SaaS company that helps businesses bring the in-store human dimension into their online customer sales and support experience. This revolutionary technology, adopted by successful brands across the globe, uses live text and video chat, live video product demos, co-browse and document share, to help engage consumers and personalize the purchase path. All over the world, online shoppers appreciate and value the immediacy of live support (less than 15 seconds to reach an associate), and appreciate personalized face to face interaction when they are making a decision. For businesses, reduced cart abandonment rates, more frequent upselling opportunities and higher revenues are the principal advantages of the VideoDesk solution. Brands that understand the power of real time human interaction are trailblazing the online support experience with VideoDesk live chat. For more information, visit or contact us via email at .
E.ON Spain is part of the EON Group which is one of the world–s largest global providers of specialized energy solutions. E.ON operates in over 30 countries and serves over 26 million customers with over $153B in revenue. E.ON Spain operates in the deregulated Generation and Commercialization markets in Spain as well as in the regulated energy Distribution markets. For more information, visit .
Harriet L. Donnelly
e5 Marketing, Inc.
908-901-9280 office
908-392-3801 cell
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