LONDON, UNITED KINGDOM and SAN FRANCISCO, CA — (Marketwired) — 01/15/15 — , a leading global provider of cloud contact center solutions, today announced that , a global, integrated media company, has named ContactWorld for Service as a 2015 Product of the Year Award winner. This award further recognizes NewVoiceMedia–s ContactWorld for Service as a best-in-class solution transforming how organizations connect with customers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor NewVoiceMedia with a 2015 Product of the Year Award,” said , CEO, TMC. “Its ContactWorld for Service solution has proven deserving of this elite status, and I look forward to continued innovation from NewVoiceMedia in 2015 and beyond.”
The CUSTOMER magazine Product of the Year award recognizes companies with superior software solutions that improve customer relationships. With NewVoiceMedia–s ContactWorld for Service companies can leverage customer history and preferences to deliver a personalized experience. By doing so, organizations are better able to acquire and retain customers, while maintaining loyalty and satisfaction.
“We are honored to receive the CUSTOMER magazine Product of the Year award for our ContactWorld for Service solution. Not only is it a prestigious distinction that bolsters our reputation in the industry, but it also indicates the increased importance of developing and maintaining customer connections,” said Jonathan Gale, CEO, NewVoiceMedia. “With ContactWorld, our customers have experienced unmatched success and delivered personalized customer experiences that differentiate themselves from the competition.”
The 17th Annual Product of the Year Award winners will be published in the January/February 2015 issue of magazine.
For more about NewVoiceMedia, visit .
powers customer connections that transform businesses globally. The leading vendor–s award-winning cloud customer contact platform connects organizations with their customers worldwide, enabling them to deliver a personalized and unique customer experience and drive a more effective sales and marketing team. With a true cloud environment and proven , NewVoiceMedia ensures complete flexibility, scalability and reliability.
Spanning 116 countries and six continents, NewVoiceMedia–s 300+ customers include: Topcon, PhotoBox, DPD, Lumesse, Qlik and Wowcher. For more information visit or follow NewVoiceMedia on Twitter .
premiered in September 2012 and is the industry–s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit for more information.
TMC is a global, integrated media company that supports clients– goals by building communities in print, online, and face to face. TMC publishes multiple magazines including , , , and . is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including , the world–s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 – HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress; Super Wi-Fi Summit – The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more.
For more information about TMC, visit .
Shauna Roberts
BOCA Communications for NewVoiceMedia
Phone: +1-415-298-1486
Rebecca Conyngham
Marketing Manager
203-852-6800, ext. 287
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