PLEASANTON, CA — (Marketwire) — 07/19/11 — , a leading provider of IT Service Management, IT Asset Management and Customer Service Management solutions, today announced the launch of its SaaS IT Service Management solution to the FrontRange channel following the successful commercial introduction of ITSM (Solutions as a Service) earlier this year.
Due to the overwhelming response from the market, FrontRange channel partners are excited about the ability to sell the ITSM SaaS range of products. The market and customers alike have embraced the new solution, offering a robust multi-tenant platform, advanced application capabilities including comprehensive service management with IT best practices leveraging the ITIL framework, Service Catalog and Asset Management. Additional SaaS solutions including FrontRange Voice and Desktop and Server Management (FrontRange DSM) will be introduced in the next several months under the growing FrontRange SaaSIT brand.
“We have seen an increasing rise in requests for Software as a Service as an alternative to the premise-based solutions we offer, and thus are extremely happy to see FrontRange respond to the channel, and open up their SaaS2 IT Service Management offering,” says Michael Antonelli, president of Anton Systems. “What-s most exciting is how comprehensive the SaaS2 solution is — it-s definitely proving to have all the same capabilities as any premise-based solution in the marketplace, and we could not be happier to have the opportunity to begin offering this product to our customer base.”
“Hearing from our customers that we-ve helped them solve their business needs is the ultimate validation of the strategic investment we made when building a true SaaS offering,” said Michael McCloskey, CEO of FrontRange Solutions. “We-re excited to bring the markets- most complete SaaS2 IT Service Management offering to our dedicated global partners, and we look forward to working with new partners throughout 2011. We plan to continue to expand our channel program and bring our new Voice and IT Asset Management SaaS2 solutions to market in the next few months.”
FrontRange has delivered an internet architected platform with complete multi-tenant capability and contextual user experience to provide the most advanced SaaS and Premise offerings in the marketplace. Key SaaS2 capabilities include:
Incident Management
Problem Management
Advanced Change Management
Service Management
Cost Management
Release Management
Configuration Management
A true CMDB
Knowledge Management
Service Catalog
Inventory and Asset Management
Robust Business Workflow Designer and Engine
Contextual and Intuitive User Interface
Internal and External Customer Self Service Portal
Complete Service Level Management
Extensive reports and analytics
A customer survey capability
For more information, please visit .
FrontRange is a leading provider of powerful and affordable IT Service Management, IT Asset Management, and Customer Service Management premise and SaaS solutions. These solutions enable IT and Services Transformation by providing Enterprise-class capabilities that deliver fast time to benefit, high ease of use, and rapid return on investment. With an award winning tradition and recognized as a leader by industry analysts, FrontRange-s products and solutions are used by over 13,000 customers in more than 80 verticals and 45 countries to quickly improve interactions with external and internal clients and achieve better business results. For more information, call 800.776.7889, visit or follow us at – or on Twitter.
Will Stickney
Horn Group for FrontRange Solutions
(415) 905-4025
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