BOSTON, MA — (Marketwired) — 11/08/13 — Navigating the fast-changing industry can sometimes be tough sledding for MSPs — unless they have the right connections. That edge clearly goes to Continuum partners, according to this year-s MSPmentor 250 listing of the world-s most progressive managed services . The sixth-annual report ranked Senior Vice President of Global Service Delivery among the leading experts for his keen insight into the business-transformational services demanded by today-s most successful managed services providers (MSPs).
Since joining Continuum in 2012, Autor transformed the company-s and operations, streamlining partner workloads by refining or eliminating roughly one million alerts. Other sweeping changes included:
Problem analysis and resolution process changes, increasing first-call resolution rates
Remote monitoring and management () platform enhancements, strengthening overall services delivery
Global quality and customer satisfaction program advances, measuring and continuously improving performance
Autor-s initiatives drove a 50-percent increase in Continuum-s year-over-year Net Promoter Score, and further reinforced the company-s exclusive focus on its channel partners.
“Having elevated the value and impact of our services delivery in such a short period of time, this honor is well-deserved,” said Continuum CEO Michael George. “Rob-s proven operational experience and ability to drive greater efficiency helps Continuum partners run the industry-s most successful managed services practices, many doubling and tripling annual growth rates.”
The MSPmentor 250 report is based on a global survey of MSPmentor site readers conducted in the first half of 2013. The MSPmentor editorial staff also weighed in with nominations, based on the team-s daily coverage of the managed services market. The resulting MSPmentor 250 coverage represents MSP experts across business, technology, sales, marketing, community development, coaching and more.
Continuum is the technology industry-s only channel-exclusive provider of fully integrated managed services solutions. The SaaS-based platform enables IT solutions providers to efficiently backup, monitor, troubleshoot and maintain desktops, servers and other endpoints for small-and-medium-sized businesses. The comprehensive offering is backed by an industry-leading network operations center (NOC) and Service Desk, completing a unified managed services experience. The company employs more than 700 professionals worldwide, supports over 3,300 partners and monitors half a million endpoints. For more information, please visit , or follow us on and Twitter .
Lynette Bohanan
CommCentric Solutions Inc.
813-727-0196
You must be logged in to post a comment Login