CAMBRIDGE, MA — (Marketwired) — 10/09/13 — (NASDAQ: PEGA), the leader in (BPM) and a leading provider of (CRM) solutions, today announced its thought leaders have again been selected to appear in the well-followed annual Workflow Management Coalition (WfMC) on BPM. The handbook is in its 12th year and is used worldwide as a resource by education, business, and government. The 2013 edition is titled, “Intelligent BPM Systems: Impact and Opportunity” to highlight how intelligent BPM can help create the responsive organization of the future.

Pegasystem thought leaders Dr. Setrag Khoshafian, Chief Evangelist and Vice President of BPM Technology, and Don Schuerman, Senior Director, Solutions Architecture, co-authored a chapter in the book titled, “Process of Everything.” It discusses the opportunity that the BPM industry has to bring value and intention to the much discussed “Internet of Everything.” With goal-oriented process thinking, and the right real-time BPM technology, organizations can bring purpose to an internet composed of billions of connected devices ranging from the factory floor, to the family car, refrigerator, or wearable computers.

One of BPM-s early pioneers, Dr. Khoshafian is the author of several and on computing and BPM, including . For over 25 years he has invented, architected and led the development of several BPM solutions, as well as advanced database management systems research and development projects. Schuerman has been evangelizing the best practices of advanced BPM for more than 15 years, architecting and delivering BPM and rules-based solutions, while assisting Fortune 500 companies for greater results in the process.

“Intelligent BPM solutions will orchestrate things, humans, and systems for business objectives, while leveraging the intelligence that is mined from data as well as those harvested from the mind of experts,” said Dr. Setrag Khoshafian, Chief Evangelist and VP of BPM Technology, Pegasystems. “Intelligent BPM systems will instantiate, complete, and resolve work created from these devices and serve as a bridge to connect these devices to human participants.”

For more information on Dr. Khoshafian-s past contributions to the Handbook, visit and .

To learn more about the book, visit: .
To read Dr. Khoshafian-s numerous blogs, visit .
To read Don Schuerman-s blogs, visit .

Pegasystems revolutionizes how leading organizations optimize customer experience and automate operations. Our patented Build for Change® technology empowers business people to create and evolve their critical business systems. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts. For more information, please visit us at .

Brian Callahan
Pegasystems Inc.

(617) 866-6364
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Christa Conte
Hotwire PR

(646) 738-8962

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