VANCOUVER, BC — (Marketwired) — 07/25/13 — Indicee, Inc. (“Indicee”), the leading provider of cloud , today announced it has launched Indicee Analytics for Salesforce Communities on salesforce.com-s AppExchange, empowering businesses to connect with customers, partners and employees in entirely new ways.
The new Indicee Analytics app provides users with a set of pre-built dashboards showing adoption and usage trends for each of their Salesforce communities. Businesses can get insight into how effectively they-re managing their communities and track the conversations happening between customers, partners and internal collaborators to surface critical business information. The dashboards instantly provide key social metrics around contributors, content and engagement rates for each community.
Indicee Analytics for Salesforce Communities is currently available on the AppExchange at
“Indicee Analytics is helping companies to roll out Salesforce Communities as effectively as possible by providing them with the information needed to make better decisions as they increasingly embed -social- into business processes,” said Mark Cunningham, founder & CEO, Indicee. “Last year, we introduced new analytics applications to measure activity within Chatter. We-ve now extended this ability to external collaboration so companies get a complete view of what-s happening in and around their business; what-s working, what needs improvement, and how to use their social communities to create better business outcomes.”
“Customer companies are changing how they sell, service and market, thanks to innovations such as social communities with business processes embedded at the core,” said Leyla Seka, vice president, AppExchange and Partner Operations, salesforce.com. “By providing customers with insight on how quickly they are driving this business transformation and where to improve, Indicee Analytics is helping customers connect with their community members in entirely new ways.”
Indicee Analytics for Salesforce Communities allows customers to better leverage social tools and strategies by providing insight into the effectiveness of collaboration with customers and partners. Companies can measure, analyze and make business decisions based on the collaboration happening around business content and processes.
Indicee Analytics for Salesforce Communities is a purpose-built analytics application available on the AppExchange. Ten interactive dashboards, surfaced in the Salesforce user interface, provide key adoption and usage metrics for Chatter Communities, showing:
Overall community status metrics
Adoption and engagement rates of members
Key contributors, groups and content
What is being discussed within each community
The Salesforce AppExchange is the world-s leading business apps marketplace. With more than 1,800 partner apps and 1.8 million customer installs it is the most comprehensive source of social and mobile cloud apps for business. The Salesforce Platform is the world-s most trusted and comprehensive cloud platform for building social and mobile cloud apps, powering Salesforce CRM, and more than 3 million custom apps built by customers and partners. Apps built on the Salesforce Platform can be easily distributed and marketed through salesforce.com-s .
Salesforce, AppExchange and others are trademarks of salesforce.com, inc.
Indicee-s cloud business intelligence (BI) platform was built from the ground up by industry visionaries from Crystal Services and Business Objects. Indicee provides cloud-based reporting and analytics for Salesforce customers to give a 360-degree view of sales, service and marketing performance.
Backed by Granite Ventures and Yaletown Ventures, the company-s accolades include: SIIA 2012 NextGen Cloud Company Winner, TIA Most Promising Startup, and Under the Radar Winner. For additional information, go to or find Indicee on Twitter
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