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PegaWORLD 2013 Emphasizes the “Return on Excellence”

CAMBRIDGE, MA — (Marketwired) — 06/10/13 — (NASDAQ: PEGA), the leader in (BPM) and a leading provider of (CRM) solutions, today announced record attendance for PegaWORLD 2013 in in Orlando, Florida at the Rosen Shingle Creek Resort. PegaWORLD is the BPM industry-s largest conference and showcases the most significant case studies of BPM and CRM success. These real-world presentations show how agility, customer focus and operational excellence are driving strong financial returns in many of the world-s leading companies.

PegaWORLD 2013 features keynote and case study presentations from AIG, Cisco, Citizens Bank, Cox Communications, Ford, ING, Lloyds Banking Group, National Australia Bank, Philips, Royal Bank of Scotland, Telstra, and Zurich among more than 60 sessions from 50-plus global organizations. PegaWORLD attendees share best practices on engaging with customers while becoming more effective in their operations.

Pegasystems Founder and CEO Alan Trefler will kick off PegaWORLD 2013 with his keynote today, followed by a packed, two-day comprising keynotes, customer and partner-led sessions. Workshops and hands-on training classes help attendees learn how to use intelligent BPM to deliver next generation customer engagement solutions. The conference also features advanced workshops including a BPM Maturity Workshop facilitated by Gartner Research Vice President and Principal Analyst, Janelle Hill; and a BPM Business Strategy Mapping Workshop facilitated by Forrester Research Principal Analyst Derek Miers. Joining the conversation at PegaWORLD are many Pegasystems partners and , which include major systems integrators, management consulting firms, technology providers and application developers.

“We are excited to kick off the largest PegaWORLD ever, as our clients are significantly increasing their business agility and operational effectiveness through their use of Pega,” said Alan Trefler, Pegasystems Founder and CEO. “PegaWORLD provides the extended ecosystem of customers and partners a forum to come together and share their insight and success. It is also an opportunity for us to showcase and demonstrate the latest advances in our Build for Change® technology. Today-s businesses are facing customer engagement challenges like never before, while striving to transform their processes at the same time. PegaWORLD continues to convince me that it is possible to face both challenges head-on to deliver a return on excellence.”

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Pegasystems revolutionizes how leading organizations optimize customer experience and automate operations. Our patented Build for Change® technology empowers business people to create and evolve their critical business systems. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts. For more information, please visit us at .

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Brian Callahan
Pegasystems Inc.

(617) 866-6364
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Christa Conte
Hotwire PR

(646) 738-8962