Munich, 06. December 2010. Solution provider Daisho Blacksmith has established an Anglophone support community for its customers to bundle its international customer service and to answer all questions concerning the multifunctional personal information management (PIM) software DAISHO. On this dialogue platform users receive quick and competent support. They can directly communicate their needs and wishes relating to the professional self management software, DAISHO. In this way Daisho Blacksmith can adjust the further development of its PIM tool to even better suit its customer’s requirements.
The support community is subdivided in three categories. In the “Ask a question“ section all questions which pop up in handling the tool for self, time, contact and project management will be answered. Common problems while getting acquainted with DAISHO can be posted in the category “Report a Problem”. The Daisho Blacksmith Team offers timely solutions for the reported problems. In the “Share an Idea” area, is a collection of all ideas and proposals for the PIM software with project management functions. Using this customer support platform, the customer support community should become a communicative platform for a vivid exchange among the users and the Daisho Blacksmith team.
Daisho Blacksmith sets high value on customer focus:
„The active dialogue with our customers is a foundation stone for an innovative advancement of our PIM software. With this new platform we are enabled to account for customers requirements and wishes in the further development of DAISHO”, says Klaus Wiedemann, Founder and CEO of Daisho Blacksmith.
“At the moment our customers can join the beta test for the new release of DAISHO: The beta version is available on the download section of our website. Users who take part at the beta test and provide feedback by filling out a questionnaire will receive a 30% discount on the new full version DAISHO 4.1”, states Klaus Wiedemann.
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