SAN FRANCISCO, CA — (Marketwired) — 05/03/13 — , a community platform for creating engaging customer experiences, today announced that Zoltán Radnai, community support team lead at Prezi, a Get Satisfaction customer, will present at . The announcement comes on the heels of TSIA-s recent “State of Social Support 2013” report that revealed that 80 percent of TSIA member respondents plan to adopt and invest in “Community” and “Social Support.” However, 77 percent of respondents who use social support did not know how to measure the return on investment (ROI).
The , “Maximize and Measure the ROI of Social Support with Customer Community,” will be given on Tuesday, May 7, 2013 at 11 a.m. PT as part of the Service Technology Advantage Case Study track.
In addition to its customer case study presentation, Get Satisfaction is one of three companies nominated for the in the innovative commercial category, which will be decided by audience vote at a live demo presentation by Get Satisfaction-s Scott Hirsch, VP of product marketing, at the conference on Wednesday, May 8, 2013 from 11 a.m. to 12:30 p.m. PT. The award recognizes game-changing ideas in technology services that advance and shape existing and future markets.
To learn more about how Get Satisfaction helps create and measure the business value of customer community for support, visit Get Satisfaction-s booth number 12 at the in the TSW Exhibition Hall.
Headquartered in San Francisco, Get Satisfaction helps companies create engaging customer experiences by fostering online conversations about their products and services at every stage of the lifecycle. Companies of all sizes, such as Intuit, Kellogg-s and Sonos, rely on the Get Satisfaction Community Platform to acquire new customers, provide better service and build better products. Today, Get Satisfaction powers 70,000 active customer communities hosting more than 35 million consumers each month. For a free trial, visit .
Grace Nasri
Bateman Group
(415) 697-2560
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