TEMPE, AZ — (Marketwired) — 04/17/13 — , a leading provider of business call recording and contact center management solutions, today announced that its portfolio of voice compliance and quality monitoring applications will be featured at program in Irvine, Calif., on April 18, 2013, and in St. Paul, Minn., on April 25, 2013. OAISYS is a Gold-level sponsor of the events, which are part of a series taking place across the Americas.
OAISYS- and call recording solutions help businesses document and manage phone-based interactions for compliance and quality assurance purposes. OAISYS solutions achieved compliance testing by Avaya for compatibility with Avaya IP Office 8.1 and Avaya Aura® Communication Manager 6.2.
“At Avaya-s Partner Connection Days, Avaya resellers will see first-hand how the integration of the OAISYS Talkument and Tracer applications with Avaya unified communications solutions provides SMB and midmarket customers with sophisticated, simple-to-use and affordable voice compliance and quality monitoring feature functionality,” said Brian Spencer, president of OAISYS. “Seeing demonstrations of OAISYS- voice compliance and quality monitoring applications helps assure Avaya resellers that our solutions easily, reliably and cost-effectively maximize the benefits of the Avaya communications infrastructure.”
One of the companies benefiting from the interoperability of OAISYS and Avaya solutions is Ink, a company that specializes in global travel media and works with more than three dozen airlines from all over the world to produce in-flight magazines and print-at-home boarding pass advertising.
“The installation of the Avaya-compliance-tested OAISYS Tracer application along with our Avaya IP Office solution has provided us with valuable insight into our key sales interactions. With Tracer, we are able to evaluate the performance of our sales teams, and this has allowed us to remunerate based on behavior rather than straight numbers. This has increased customer satisfaction and improved the effectiveness and efficiency of our sales operations,” said Colin Dash, group IT manager, Ink, an Avaya and OAISYS customer.
OAISYS is a Technology Partner in the Avaya DevConnect program, an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company-s investment in its network.
As a Technology Partner, OAISYS is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their networks without having to replace their existing infrastructure — speeding deployment of new applications and reducing both network complexity and implementation costs.
“Technology partners like OAISYS are helping Avaya address the compliance and quality monitoring needs of SMB and midmarket customers,” said Eric Rossman, vice president, developer relations, Avaya. “Organizations can now confidently deploy OAISYS call recording and interaction management solutions, maximizing the return on investment in their Avaya communications infrastructure.”
OAISYS® is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. OAISYS voice compliance and quality monitoring applications help businesses mitigate risk and enhance customer service by digitally capturing phone-based interactions for simple retrieval, playback and management. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England. For more information please visit .
Teri Sawyer
T&Co.
714-801-1687
Bill Johnson
OAISYS
888-496-9040, ext. 1027
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