voice and data services needed between all of its restaurants across Spain, including TGI Friday-s and Starbucks. The new fiveyear agreement, worth ?8.2 million, includes voice and data services via BT-s iVPN service for Grupo Vips- 350 establishments including 6 restaurant chains and 10 fine dining restaurants, and more than 10.000 employees.
The new contract reinforces the existing relationship between BT and Grupo Vips and will directly improve the efficiency and quality of their communications, their management and the efficiency of their cost structure.
Antonio Sanzano, Director of Communications and Infrastructure at Grupo Vips, said: “We-ve chosen BT-s iVPN service because with more than 150.000 customers per day we need to make sure that the connections between our restaurants work at 100 per cent in order to guarantee top level quality service. Thanks to this technological innovation we are able to increase the performance of our supply chain, while making considerable savings”.
Jacinto Cavestany, Vice President of BT for Spain, Portugal and Latin America, said: “We-re delighted that Grupo Vips, with whom we have maintained a close relationship over the past years, has confirmed its confidence in BT. Our leadership in technological innovation with the new iVPN service and our customer service have been vital for the agreement with Grupo Vips and will mean that its more than 350 restaurants can rely on the best telecommunications services”.
About Grupo Vips
Grupo Vips is one of the leading restaurant and retail operators in Spain and runs restaurants, bars and shops. The company operates 16 commercial brands both wholly owned and as franchiser, among them 6 renowned chains: Vips (barrestaurant and shops), Ginos, The Wok, restaurants Tío Pepe, T.G.I. Friday-s and Starbucks Coffee in Spain and Portugal. Moreover, the Group has 10 finedining restaurants, including the famous El Bodegón, Teatriz, Iroco y Bice. The company has more than 350 establishments that give service to more than 150.000 clients each day. It also has a pioneer and leading customer loyalty program, the Club Vips, with more than 1,7 million members in the whole of Spain.
Grupo Vips is headquartered in Madrid and is a private capital company founded in 1969. Goldman Sachs Capital Partners acquired a 30% stake in 2006. Grupo Vips employs 10,000 people and reported sales of more than ? 450 million during 2008.
For more information, please visit: www.grupovips.com
BT is one of the world-s leading providers of communications solutions and services operating in 170 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to our customers for use at home, at work and on the move; broadband and internet products and services and converged fixed/mobile products and services. BT consists principally of four lines of business: BT Global Services, Openreach, BT Retail and BT Wholesale.
In the year ended 31 March 2010, BT Group-s revenue was £20,911 million.
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