ORLANDO, FL — (Marketwire) — 03/19/13 — Today, announced from Enterprise Connect the addition of PSS as its new partner within the EchoPlace Partner Network. EchoPlace provides enterprise clients the choice in how best to optimize their customer service through innovation from leading partners connected to the open Echopass cloud platform. Echopass and its EchoPlace partners continue to provide solutions that enhance the customer experience of end users in their multi-modal interactions with cloud-based contact center agents.
Enterprise Connect is being held March 18-21, 2013 at the Gaylord Palms Convention Center in Orlando, Florida. Echopass is a silver sponsor of Enterprise Connect and exhibiting in booth number 422.
PSS is unique in their ability to provide solution design expertise for advanced platforms and applications regardless of manufacturer and the original designer. This breadth of capability is closely aligned with the strategic nature of the EchoPlace Partner Network and EchoPlace Program, which helps meet the integration requirements of large enterprises and has the expertise in dealing with the complex hybrid infrastructure architecture often found in these large enterprise organizations.
“Echopass and PSS are a great fit together,” said Scott Mosher, Executive Vice President of PSS. “PSS- experience in designing exceptional customer experiences for the contact center can set the stage for a successful interaction and a happy customer. PSS and Echopass both understand the importance of delivering all the individualized components of a contact center solution in order to drive enhanced customer engagements and greater customer loyalty.”
“We are very pleased to have PSS join the EchoPlace Partner Network,” said Echopass Senior Vice President of Product and Strategy, David Tso. “The proper design of a seamless customer experience is a key part of the requirements for complex enterprise environments, and serving the needs of a demanding customer base. This enables Echopass clients with even greater choice in designing their service delivery to position themselves with competitive differentiation.”
David Tso will be participating in an executive panel during Enterprise Connect. This session and discussion titled “Cloud for the Contact Center: Who-s Offering What?” will be moderated by Sheila McGee-Smith, President & Principal Analyst of McGee-Smith Analytics and be held in the Sun D room at the Gaylord from 2:30 PM-3:30 PM on Wednesday, March 20.
Echopass is the #1 Software as a Service (SaaS) provider of cloud-based contact center solutions to large Enterprises. Since 2000, Echopass customized solutions have served Enterprises with up to 20,000 agents across multiple sites and complex application and infrastructure environments, while satisfying the most stringent industry compliance and security requirements. Echopass solutions are fully integrated, flexible and scalable, and require no capital investment or ongoing maintenance. Privately-held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of numerous industry awards for innovation and customer service, including the Red Herring Top 100 Companies Award and multiple Best Practices awards from Frost & Sullivan. The company is headquartered in Pleasanton, CA. For additional information, please visit or call 1-888-622-5345.
PSS (Product Support Solutions) is a highly specialized systems integrator and IVR solutions expert. PSS can design and deliver fully integrated communications solutions that help contact centers become true multi-media centers and meet the rapidly accelerating customer demand for a superior customer experience across all channels. PSS can also optimize and support both platform and applications across broad environments encountered in complex contact centers today. PSS is the choice of some of the world-s most admired enterprises and works with 150 corporations, across 5 continents in 19 countries. For more information about PSS, please go to .
Echopass and Echopass products are registered trademarks of Echopass Corporation. All other trademarks and service marks are the property of their respective owners.
Rob Farris
Chief Marketing Officer
Echopass Corporation
(801) 559-8680
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