Hoesbach/Germany, March 8, 2013 – ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, and PCS Solutions, an IT and telecom company offering high-end systems for contact center platforms in Brazil, today announced a technology partnership agreement to offer ASC’s workforce optimization (WFO) suite to Brazilian organizations.

ASC’s WFO suite comprises communications recording, quality and performance management, speech and desktop analytics, eLearning, customer feedback and workforce management. PCS Solutions will customize ASC’s capabilities to fit the specific needs of the Brazilian market including integration with existing functions and platforms developed by Brazilian organizations.

Dr. Frank Schaffrath, CEO of ASC, said, “Brazilian contact centers already employ sophisticated contact center technology and offer key marketing opportunities for next-generation solutions to improve operational and decision-making capabilities. We look forward to working with PCS Solutions because they understand the unique needs of the Brazilian market and the best way to adapt workforce optimization in a powerful and flexible manner.”

Antonio Ribeiro, President of PCS Solutions, said, “We are honored to work with a company such as ASC based on its decades of communications experience and a mutual commitment to excellence in contact center technology. ASC will provide new support structures for our clients with its workforce optimization suite and will enable contact centers to provide critical information for businesses on an enterprise-wide basis.”

Dr. Schaffrath continued by noting how ASC now offers its solutions in the software as a service (SAS) model, allowing each company to select only the capabilities it actually needs and as protection against obsolescence by always using the latest scalable versions. He highly praised ASC’s speech analytics capabilities for high-volume contact centers with an otherwise unmanageable number of customer interactions.

ASC’s agreement with PCS Solutions represents a continuation of the company’s expanding global presence, coming shortly after another alliance with Teleopti in January 2013. Teleopti is a leading provider of workforce management software, a key component of ASC’s workforce optimization suite, and is also assisting with the projection of ASC’s solutions into new regions.

  asc, pcs