ANAHEIM, CA — (Marketwire) — 02/11/13 — , a leading provider of comprehensive voice quality and UC monitoring and management software for converged telecommunications and IT infrastructures, today announced the immediate availability of its ® Free Tool, an easily accessible solution to manage the quality of critical voice services within the Cisco UCM VoIP environment, as well as the Microsoft Lync UC environment, all in one downloadable free tool.
Recent Infonetics research shows Cisco IPT now holding the largest enterprise market share, while Microsoft Lync growth has soared by 40% in late 2012. Organizations expecting to gain strong business dividends from these VoIP and UC investments are now seeking more cost effective ways to ensure high quality and service levels from their Cisco and/or Lync communications technologies.
The ReliaTel Free VoIP QoS Monitoring Tool specifically addresses this need by providing organizations with an easily downloadable, quick to configure solution that helps operational teams gain immediate visibility into the quality of their Cisco UCM and Microsoft Lync voice services, including QoS alarming and dynamic QoS management dashboard views — all at no cost.
“A strategic core competency of ReliaTel is multi-platform management across many VoIP and UC technologies, and the new ReliaTel Free VoIP QoS Monitoring Tool leverages this strength to provide support for both Cisco UCM and Microsoft Lync in one free downloadable solution,” stated Amit Kapoor, director of strategic technology for Tone. “Through the ReliaTel QoS download portal, you can quickly and easily deploy real-time VoIP QoS monitoring for Cisco UCM, Microsoft Lync, or both, depending on your environment and needs,” he added.
To download Tone-s ReliaTel Free VoIP QoS Monitoring Tool, users simply visit the download page to register for the free tool. A confirmation email is then sent to the user with credentials to access the ReliaTel VoIP QoS Monitoring portal, where they can immediately configure their Cisco and/or Lync alarming and dashboard preferences, based on their specific environment. Once configured, the ReliaTel free tool provides users with detailed views of Cisco and Lync quality issues based on true user experience and actual call quality statistics, as well as dynamic QoS dashboards to help pinpoint the root cause of developing and historical Cisco UCM and Lync voice quality problems.
“The ReliaTel Free VoIP QoS Monitoring Tool is a direct result of what VoIP teams have stated they need — a straightforward, easy to attain, easy to implement solution to proactively manage the most prevalent issue they face — quality of service,” continued Kapoor. “Tone-s free download immediately delivers an economical and interoperable solution for this issue, with the option to roll out comprehensive management across your entire VoIP and UC ecosystem with the full ReliaTel solution for Avaya Red and Blue, Cisco, Microsoft Lync, and virtually any technology mix,” he concluded.
The ReliaTel Free VoIP QoS Monitoring Tool for Cisco UCM and Microsoft Lync can be downloaded at:
Tone Software Corporation is a global provider of comprehensive monitoring and management solutions for converged telecommunications and IT infrastructures. Tone-s ReliaTel solutions provide managed service providers, value added resellers (VARs) and enterprises with a unified approach for managing and monitoring their entire voice communications infrastructure, supporting the industry-s leading devices, networks and environments from multiple vendors on multiple platforms. By unifying multi-vendor VoIP QoS and converged network management in one solution, ReliaTel provides the ideal platform for organizations that must cost effectively manage the quality, capacity and service levels of the critical communications systems that drive their business. For more information, go to or follow Tone on or .
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