ATLANTA, GA — (Marketwire) — 01/28/13 — was named a Finalist today in the Front-line Customer Service Team of the Year category in the seventh annual Stevie Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.
The awards are presented by the Stevie® Awards, which organizes several of the world-s leading business awards shows including the prestigious International Business Awards.
More than 1,100 entries from organizations of all sizes and in virtually every industry were submitted to this year-s competition, an increase of 10% over 2012. Finalists were determined by the average scores of 120 professionals worldwide, acting as preliminary judges. Entries were considered in 30 categories for customer service and contact center professionals, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year.
RouteMatch, a leader in providing end to end technologies to the passenger transportation industry, was recognized for its unique Customer Support programs that not only helps clients get the most out of their software investments, but also presents exemplary opportunities for customers to connect as a community and share best practices using a “multi-touch” approach. This has resulted in a 98% customer retention rate.
“We are honored to be recognized by the panel of judges and receive this award for the relationships we build each day,” said Joe Hewes, Vice President of Client Services, RouteMatch Software. “In an industry where a call from a client could mean stranded riders or lost drivers trying to find their route, we know how critical each call is — and our front line customer support team strives to make a difference every day.”
RouteMatch Software was recognized as going beyond providing the traditional 24/7 customer support phone lines by also offering a dedicated customer web portal for education and training, on-site customer visits, an annual user conference, as well as a devoted point of contact for its 600 customers comprising of public transit agencies and private and non-profit organizations.
More than 100 members of several specialized judging committees will determine Stevie Award placements from among the Finalists during final judging, to take place January 28 – February 8.
“Many of our preliminary judges have commented about the high quality of the entries the competition received this year,” said Michael Gallagher, president and founder of the Stevie Awards. “Our final judges will have a challenging but rewarding task, to determine the Gold, Silver and Bronze placements.”
Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at .
RouteMatch is the leading provider of passenger transportation technology solutions. Founded in 2000, the company is headquartered in Atlanta, GA, and RouteMatch works with more than 600 transit agencies worldwide. Partnering with public and private sector passenger transportation providers, the company provides an end-to-end technology platform which addresses multiple operational, safety and ridership needs. RouteMatch-s technologies address routing, scheduling, dispatching, billing, reporting, , demand response, business analytics, and fixed route integration, traveler information services, , and more. Additional information about RouteMatch-s ITS technologies is available at or by emailing .
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at .
Sponsors and supporters of the 7th annual Stevie Awards for Sales & Customer Service include the BusinessTalkRadio Network and ValueSelling Associates.
Daisy Wall
RouteMatch Software
E:
P: 404-844-5323
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