DUBLIN, IRELAND — (Marketwire) — 12/05/12 — , an international digital TV company that enables operators and programmers to accelerate the end-to-end delivery of multi-screen TV, and today announced that they have been selected by AG to deliver a suite of products and services targeted at increasing the quality of experience for its subscribers.
The solution, which incorporates a number of different StormTest® products from S3 Group and services from Teleplan, will be deployed in Sky Deutschland across the engineering, product support and supply chain departments. By deploying a single integrated solution end-to-end across its operations, Sky Deutschland expects to see significant quality improvements and cost savings in the service being delivered to its more than three million customers.
To deliver the depth and breadth of testing required, a variety of and configurations will be deployed by S3 Group and Teleplan. These S3 Group products will enable Sky Deutschland to achieve functional and performance testing of services, cost-efficient stress testing, and high-volume throughput device screening at the appropriate points in its business.
Research conducted by S3 Group has shown that StormTest Development Center can yield efficiencies of up to 80 percent compared to manual testing and StormTest Decision Line helps catch eight percent more faulty boxes than would be found by purely manual testing during device screening which results in massive operational cost savings and increased quality of outcome.
Sky Deutschland has chosen Teleplan to leverage the latter-s in-depth knowledge of After Market Supply Chain Solutions and its deep experience with the set-top box business to provide return logistics, automated testing, repair, refurbishment and spare parts management services under this new agreement. Teleplan combines industry leadership in the delivery of screening and repair services globally with the product leadership of StormTest Decision Line to deliver significant quality improvements of refurbished set-top box products in the supply chain and an enhanced overall end-consumer experience. Analysis of the data obtained during delivery of this service solution will enable continuous improvement of the processes and automated test system scripts over time, thereby driving further improvements in Sky Deutschland-s customer satisfaction levels.
“Sky Deutschland is the leading Pay TV operator in Germany and Austria. Since our relaunch in 2009, we have grown substantially based on our strategy to deliver exciting content and innovations supported by outstanding customer service. To ensure our customers can rely on the Sky Consumer Premises Equipment (CPE), we have developed a cutting-edge solution that provides us with an end-to-end approach ensuring the outstanding quality of our digital TV platform. Powered by our partners Teleplan and S3 Group, and in co-operation with our core suppliers Humax and Pace as well as our strategic logistics service partner , the solution will cover the full life-cycle of all set-top boxes, PVRs and hard disc drives, supporting the work of our Technology, Supply Chain and Technical Field Service units. In this way, we expect to reduce total cost of ownership (TCO) and further improve the quality of the Sky CPE, so that our customers can enjoy our product every single day,” said Dr. Sebastian Hauptmann, Senior Vice President, Supply Chain & Procurement, Sky Deutschland.
“Through a combination of our integrated end-to-end service solution and deep set-top box market experience, Teleplan is helping Sky Deutschland to drive efficiency and cost savings while enhancing the customer experience. It is also a great example of our strong partnership with S3 Group and its continuing leadership in test automation solutions,” said Patrick Ring, Chief Sales & Marketing Officer, Teleplan.
“Closing the end-to-end loop from requirements in engineering through to the screening and repair process provides Sky Deutschland with a unique opportunity to significantly improve the quality of experience for its customers. Valuable data collected at each stage by StormTest will be shared across the engineering, product support and supply chain departments, which will provide deep insights into the performance of Sky-s latest generation platforms and contribute to making future developments and processes more efficient,” added Philip Brennan, Vice President, TV Technology, S3 Group.
To see a video of Sky Deutschland-s Sebastian Hauptmann discussing this news, please click
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Sky Deutschland AG is the leading Pay TV company in Germany and Austria with more than three million subscribers. Sky offers more than 70 channels with live sports, current films, award-winning TV series, kids programs and documentaries. Sky subscribers have access to up to 61 channels in unique HD quality including a 3D channel. Sky distributes its programs digitally, mainly via satellite and cable. With this, it has a technical reach of approximately 41 million TV households in Germany and Austria. The innovations Sky Go and Sky Anytime enable customers to receive their programs on the road as well as on demand.
S3 Group accelerates the end-to-end delivery of multiscreen TV for digital TV programmers, operators, component vendors and managed service providers. We reduce time-to-market and improve quality for our customers as they launch and operate new products. We do this by providing solutions that combine system integration, test automation and advanced platform diagnostics, end-to-end across the content delivery chain. Founded in 1986, S3 Group, a multinational technology company, focuses on three business areas: TV Technology, Semiconductor and Telehealth, and has development centers and sales offices in Ireland, USA, Poland, Czech Republic and Portugal with representatives worldwide. S3 Group is the proud winner of the prestigious Irish Software Exporter Award 2011 from the Irish Exporters Association (IEA). Visit and for further information.
Teleplan International N.V. is one of the top suppliers of high-tech integrated end-to-end aftermarket services and provides total lifecycle care solutions for the world of Computers, Communications and Consumer Electronics (“3Cs”). The lifecycle care concept ranges from simple repairs to the most sophisticated technological and electronic solutions. Headquartered in Amsterdam/Schiphol, the Netherlands, Teleplan currently operates from 24 sites in Europe, North America, Asia and Australia with approximately 5,600 employees.
For further information please visit: .
Tracey Sheehy
Breakaway Communications
Monika Collee
Corporate Director Communications
Teleplan International
+31 6 1110 9049
monika.collee(at)teleplan.com
Stefanie Seidlitz
Manager, Corporate Communications
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