WALTHAM, MA — (Marketwire) — 11/19/12 — ., the leading provider of commerce, billing and compensation solutions, today announced that it will host the event exploring key strategies software as a service (SaaS) and online businesses need to incorporate into their customer success models to drive deeper customer engagement, increase recurring revenue and customer lifetime value. The event will take place on Thursday, November 29 at the MetraTech headquarters in Waltham, Mass. from 6:30 p.m. to 8 p.m. ET. Virtual attendance is available as well.
Customer Success 2012 will feature an expert panel challenging each other-s perceptions as to what ultimately drives customer success. Presenters include Patrick Campbell, CEO at ; Joe Baz, CEO at ; Brian Rogers, vice president of customer success at ; and Jim Williams, vice president of marketing at . Curt Raffi, marketing lead for MetraTech-s cloud-based commerce solution, , will moderate the panel. The panel is designed for SaaS and online business leaders seeking to lower churn and unleash quantifiable customer success by focusing on:
User experience
Pricing models
Clickstream analytics
User community
Advanced registration for live or virtual attendance is required. Event details and registration are available online via . You can also follow event news on Twitter by searching #Success12.
MetraTech Corp. offers an innovative approach to billing, compensation and customer care. We empower organizations to embrace change through a unique agreements-based billing and compensation solution that models and supports fluid, personalized, multi-party agreements. We automate business processes and business models to address rapidly changing or complex business strategies. Our products are deployed globally, and our customers use MetraTech to innovatively create and securely collect revenue, provide settlement to partners and manage their customer lifecycle in 12 languages, 28 currencies and 90 countries. Customers include Concur, The Depository Trust and Clearing Corporation (DTCC), CETIP, the City of Chicago, Microsoft, PGi and LifeLock. The company is headquartered in Boston, with offices in San Francisco, Paris, Rio de Janeiro and London. MetraTech is a venture-backed, privately held company whose investors include Accel Partners, Meritech Capital and Vesbridge Partners. For more information, please visit and .
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Contact:
Tracy Duprey
1-781-839-8342
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